# AI hotel bookings across multiple channels | CogniVis > AI supports bookings via chat, email, phone and messaging apps, guiding guests towards the right dates for their stay. [CogniVis Platform](https://cognivis.ai/hotels/platform/) ## Multichannel bookings AI supports bookings via chat, email, phone and messaging apps, guiding guests towards the right dates for their stay. [Book an AI consultation](https://calendar.app.google/PNrvhi4udFLchAF39) [Explore other hotel tools](https://cognivis.ai/hotels/platform/) ## See how it works - Bookings integrated with your PMS, Profitroom or another system - Bookings via website chat, email, WhatsApp, Facebook Messenger, Instagram and even by phone - AI answers every question and guides guests through the booking process without involving reception - Multiple languages and personalised responses - Analytics for key service and booking-source metrics [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Other tools](https://cognivis.ai/hotels/platform/) [Instagram](https://cognivis.ai/hotels/media/en/optimized/channels/responses/instagram/integrated-response.webm) Reply instantly in DMs. ## Key benefits ### Make life easier for guests Guests can book their stay through the channel they prefer. ### Be part of the plan Today, trips and getaways are planned and discussed in group chats on WhatsApp and Messenger. Make it easy for people planning a trip to share links and replies directly to your offer. ### Prepare for the future Generation Z prefers contactless communication, particularly through social media. By enabling bookings through these channels, you can prepare your property for the future and adapt to changing guest preferences. ### Reduce the workload for reception Automating the booking process reduces the burden of repetitive tasks on reception. ### Be available 24/7 AI responds around the clock, seven days a week, and accepts bookings at any time. ### Boost your marketing results Marketing efforts on Instagram, Facebook and other social platforms will deliver better results when potential guests can book their stay immediately. This opens up entirely new advertising opportunities. ### Increase bookings The more booking channels you create, the more bookings you will receive. ### Strengthen your brand Show guests that you are a modern property offering convenience and flexibility. ### Get to know your guests Linking a booking to a guest profile gives you deeper insight into your guest base. ## AI in the channels you already use Automate responses or display suggestions without changing your team’s everyday tools. ### [Automated responses](https://cognivis.ai/hotels/platform/channels/responses/) On these channels, AI will instantly answer guests’ questions, process bookings or suggest additional services. - [Website chatbot Embed it on your property’s website.](https://cognivis.ai/hotels/platform/channels/responses/chat/) - [Email address Reply from a dedicated address.](https://cognivis.ai/hotels/platform/channels/responses/email/) - [Phone Answer calls by voice.](https://cognivis.ai/hotels/platform/channels/responses/phone/) - [WhatsApp Reply from a dedicated number.](https://cognivis.ai/hotels/platform/channels/responses/whatsapp/) - [Instagram Reply instantly in DMs.](https://cognivis.ai/hotels/platform/channels/responses/instagram/) - [Facebook Messenger Reply as the property’s page.](https://cognivis.ai/hotels/platform/channels/responses/facebook/) - [QR guest guide A digital brochure accessed via a QR code.](https://cognivis.ai/hotels/platform/channels/responses/informator/) - [Info kiosk Information and an AI assistant on a hotel screen.](https://cognivis.ai/hotels/platform/channels/responses/kiosk/) ### [Instant suggestions](https://cognivis.ai/hotels/platform/channels/suggestions/) AI provides suggestions that staff can translate automatically, modify or approve. - [Outlook Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/outlook/) - [Thunderbird Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/thunderbird/) - [Booking Reply to reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/booking/) - [Google Reply to Google reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/google/) - [Tripadvisor Respond to Tripadvisor reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/tripadvisor/) - [Travelist Respond to Travelist reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/travelist/) - [Kurzurlaub Respond to Kurzurlaub reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/kurzurlaub/) ## CogniVis Platform See how the platform brings together knowledge, channels and team workflows. ### [Guest journey](https://cognivis.ai/hotels/platform/features/) From the first question, through booking and the stay, to reviews and conversation analysis. - [Centralisation All channels in one place.](https://cognivis.ai/hotels/platform/features/communication-hub/) - [AI responses Instant responses 24/7.](https://cognivis.ai/hotels/platform/features/automated-answers/) - [Multichannel bookings Increase direct bookings.](https://cognivis.ai/hotels/platform/features/bookings/) - [Stay QR guest guide, info kiosk and WhatsApp concierge.](https://cognivis.ai/hotels/platform/features/stay/) - [Review responses Personalised responses to reviews.](https://cognivis.ai/hotels/platform/features/reviews/) - [Analytics From guest conversations to better decisions.](https://cognivis.ai/hotels/platform/features/analytics/) ### [Hospitality specialisation](https://cognivis.ai/hotels/platform/foundations/) When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings. - [Trusted AI Accurate responses without hallucinations.](https://cognivis.ai/hotels/platform/foundations/method/) - [Privacy shield Secure, GDPR-compliant AI.](https://cognivis.ai/hotels/platform/foundations/privacy/) - [Personalisation Multiple languages and a style tailored to your brand.](https://cognivis.ai/hotels/platform/foundations/personalization/) - [A more efficient team A team empowered by AI tools.](https://cognivis.ai/hotels/platform/foundations/efficient-team/) - [Efficient access to knowledge Simple knowledge management and search.](https://cognivis.ai/hotels/platform/foundations/knowledge-base/) ## Frequently asked questions ### How does AI manage the booking process? As soon as CogniVis AI detects that a guest is interested in staying, it will suggest making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. ### Which booking systems can AI integrate with? CogniVis AI can integrate with your booking engine, such as Profitroom, or directly with your PMS (Property Management System) to access up-to-date room availability and prices. Simply put us in touch with your booking-system provider and we will take care of the rest. ### Can AI manage bookings in different languages? Yes, CogniVis AI can manage bookings in multiple languages, enabling effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of an enquiry and adapts its response accordingly. ### How does AI handle unusual or complex bookings? For unusual or complex bookings that fall outside standard scenarios, CogniVis AI automatically forwards the enquiry to a member of staff or an email address. This ensures that guests always receive the right support, even in more challenging situations. ### Can I configure AI to subtly suggest bookings? Yes, CogniVis AI can be configured to naturally suggest that guests make a booking during a conversation, for example when a guest asks about any aspect of the property. ### How is a booking confirmed? CogniVis AI integrates with your booking system, so all confirmations will work as they do now. If your booking system supports email confirmations, the guest will automatically receive an email confirmation from your booking system after booking through CogniVis AI. ### How will AI handle a booking via Instagram? When a guest messages your property’s Instagram profile with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings. ### How will AI handle a booking via Facebook? When a guest messages your property’s Facebook profile with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings. ### How will AI handle a booking via WhatsApp? When a guest messages your property’s WhatsApp account with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings. ### How will AI handle a booking via email? When a guest emails your property with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings. ### How will AI handle a booking via website chat? When a guest messages your property’s website chat with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as attractive offer cards featuring a room photo, price and booking button. ### How will AI handle a booking by phone? When a guest calls your property’s phone number with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are presented verbally, and the guest can make a booking by phone. ## Product demos [Booking through chat with ProfitRoom integration](https://cognivis.ai/hotels/media/demos/chat-booking/) Source page: [AI hotel bookings across multiple channels | CogniVis](https://cognivis.ai/hotels/platform/features/bookings/)