# AI replies to hotel reviews | CogniVis > AI prepares replies to reviews on Google, Booking.com, Tripadvisor and other platforms, while the team remains in control. [CogniVis Platform](https://cognivis.ai/hotels/platform/) ## Responses to reviews AI prepares replies to reviews on Google, Booking.com, Tripadvisor and other platforms, while the team remains in control. [Book an AI consultation](https://calendar.app.google/PNrvhi4udFLchAF39) [Explore other hotel tools](https://cognivis.ai/hotels/platform/) ## See how it works - Your team responds to reviews 3x faster - AI response suggestions ready to use or edit - Personalised responses – no rigid templates - Conversational suggestion editing and refinement - People retain full control over the final response [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Other tools](https://cognivis.ai/hotels/platform/) [Booking](https://cognivis.ai/hotels/media/pl/optimized/channels/suggestions/booking/instant-suggestion.webm) Reply to reviews faster. Demonstration recording in Polish. ## Key benefits ### Trust and loyalty Fast, thoughtful responses show that you value guest feedback and care about their experience. ### No templates – deeply personalised Every response is tailored to the review's content, the guest's tone and your property's communication style. No more repetitive, impersonal templates. AI creates a unique response every time, addressing the specific points raised in the review. ### Full control Reviews are sensitive. AI suggests responses, but your team decides what gets published. You can accept an AI suggestion with one click or edit it to add a personal touch or include specific information. ### Key platforms Our suggestions support reviews from Google, Booking.com, Tripadvisor, Travelist and Kurzurlaub. ### Consistency AI helps maintain a consistent communication style in your responses, strengthening your property's brand. ### More platforms on request We are constantly working to add support for more review platforms. If you have a specific request, we will add an integration with the platform you need at no extra cost. ### Save time Instant suggestions reduce the time your team spends creating responses from scratch. ### Multilingual support Your team receives suggestions in its own language and can automatically translate them into the language of the review. ### More bookings Faster, personalised responses mean greater visibility on key platforms and a stronger reputation. ## CogniVis Platform See how the platform brings together knowledge, channels and team workflows. ### [Guest journey](https://cognivis.ai/hotels/platform/features/) From the first question, through booking and the stay, to reviews and conversation analysis. - [Centralisation All channels in one place.](https://cognivis.ai/hotels/platform/features/communication-hub/) - [AI responses Instant responses 24/7.](https://cognivis.ai/hotels/platform/features/automated-answers/) - [Multichannel bookings Increase direct bookings.](https://cognivis.ai/hotels/platform/features/bookings/) - [Stay QR guest guide, info kiosk and WhatsApp concierge.](https://cognivis.ai/hotels/platform/features/stay/) - [Review responses Personalised responses to reviews.](https://cognivis.ai/hotels/platform/features/reviews/) - [Analytics From guest conversations to better decisions.](https://cognivis.ai/hotels/platform/features/analytics/) ### [Hospitality specialisation](https://cognivis.ai/hotels/platform/foundations/) When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings. - [Trusted AI Accurate responses without hallucinations.](https://cognivis.ai/hotels/platform/foundations/method/) - [Privacy shield Secure, GDPR-compliant AI.](https://cognivis.ai/hotels/platform/foundations/privacy/) - [Personalisation Multiple languages and a style tailored to your brand.](https://cognivis.ai/hotels/platform/foundations/personalization/) - [A more efficient team A team empowered by AI tools.](https://cognivis.ai/hotels/platform/foundations/efficient-team/) - [Efficient access to knowledge Simple knowledge management and search.](https://cognivis.ai/hotels/platform/foundations/knowledge-base/) ## AI in the channels you already use Automate responses or display suggestions without changing your team’s everyday tools. ### [Automated responses](https://cognivis.ai/hotels/platform/channels/responses/) On these channels, AI will instantly answer guests’ questions, process bookings or suggest additional services. - [Website chatbot Embed it on your property’s website.](https://cognivis.ai/hotels/platform/channels/responses/chat/) - [Email address Reply from a dedicated address.](https://cognivis.ai/hotels/platform/channels/responses/email/) - [Phone Answer calls by voice.](https://cognivis.ai/hotels/platform/channels/responses/phone/) - [WhatsApp Reply from a dedicated number.](https://cognivis.ai/hotels/platform/channels/responses/whatsapp/) - [Instagram Reply instantly in DMs.](https://cognivis.ai/hotels/platform/channels/responses/instagram/) - [Facebook Messenger Reply as the property’s page.](https://cognivis.ai/hotels/platform/channels/responses/facebook/) - [QR guest guide A digital brochure accessed via a QR code.](https://cognivis.ai/hotels/platform/channels/responses/informator/) - [Info kiosk Information and an AI assistant on a hotel screen.](https://cognivis.ai/hotels/platform/channels/responses/kiosk/) ### [Instant suggestions](https://cognivis.ai/hotels/platform/channels/suggestions/) AI provides suggestions that staff can translate automatically, modify or approve. - [Outlook Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/outlook/) - [Thunderbird Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/thunderbird/) - [Booking Reply to reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/booking/) - [Google Reply to Google reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/google/) - [Tripadvisor Respond to Tripadvisor reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/tripadvisor/) - [Travelist Respond to Travelist reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/travelist/) - [Kurzurlaub Respond to Kurzurlaub reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/kurzurlaub/) ## Frequently asked questions ### How does automated review response work? Artificial intelligence analyses the review and generates a personalised response, which your team can approve or edit before publication. This makes responding to reviews faster and more efficient. ## Product demos [Preparing replies to Booking.com reviews](https://cognivis.ai/hotels/media/demos/review-replies/) Source page: [AI replies to hotel reviews | CogniVis](https://cognivis.ai/hotels/platform/features/reviews/)