# Personalised AI for hotels | CogniVis > AI is tailored to each hotel’s knowledge, language, communication tone, services and procedures. [CogniVis Platform](https://cognivis.ai/hotels/platform/) ## AI personalisation AI is tailored to each hotel’s knowledge, language, communication tone, services and procedures. [Book an AI consultation](https://calendar.app.google/PNrvhi4udFLchAF39) [Explore other hotel tools](https://cognivis.ai/hotels/platform/) ## See how it works - AI adapts its communication language to the guest - Define a specific communication tone and style - Choose the knowledge sources used by the AI - Define service scenarios and business rules - Customise the appearance and behaviour of communication channels [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Other tools](https://cognivis.ai/hotels/platform/) [AI personalisation](https://cognivis.ai/hotels/media/en/optimized/product/why/personalization/multilang.webm) ## Your brand’s voice - Responses guided by specific guidelines - Consistent communication style across all channels - A stronger brand identity - Memorable experiences [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Learn more about AI responses](https://cognivis.ai/hotels/platform/features/automated-answers/) [Business style](https://cognivis.ai/hotels/media/en/optimized/product/why/personalization/brand-business.webm) Motivating and focused on efficiency, ideal for MICE. ## Adapted to each guest - Optional mirroring of the guest’s style - Build rapport and comfort instantly - No more intergenerational misunderstandings - The guest at the heart of your strategy [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Learn more about AI responses](https://cognivis.ai/hotels/platform/features/automated-answers/) [The guest writes formally](https://cognivis.ai/hotels/media/en/optimized/product/why/personalization/mirror-formal.webm) AI adapts to the guest’s formal style, using polite language and full sentences. ## Multilingual guest support - Automatic language detection - Support for over 100 languages - Faster service for international guests - Conversation previews translated into your team’s language [Book a call and try it](https://calendar.app.google/PNrvhi4udFLchAF39) [Learn more about AI responses](https://cognivis.ai/hotels/platform/features/automated-answers/) ## AI in the channels you already use Automate responses or display suggestions without changing your team’s everyday tools. ### [Automated responses](https://cognivis.ai/hotels/platform/channels/responses/) On these channels, AI will instantly answer guests’ questions, process bookings or suggest additional services. - [Website chatbot Embed it on your property’s website.](https://cognivis.ai/hotels/platform/channels/responses/chat/) - [Email address Reply from a dedicated address.](https://cognivis.ai/hotels/platform/channels/responses/email/) - [Phone Answer calls by voice.](https://cognivis.ai/hotels/platform/channels/responses/phone/) - [WhatsApp Reply from a dedicated number.](https://cognivis.ai/hotels/platform/channels/responses/whatsapp/) - [Instagram Reply instantly in DMs.](https://cognivis.ai/hotels/platform/channels/responses/instagram/) - [Facebook Messenger Reply as the property’s page.](https://cognivis.ai/hotels/platform/channels/responses/facebook/) - [QR guest guide A digital brochure accessed via a QR code.](https://cognivis.ai/hotels/platform/channels/responses/informator/) - [Info kiosk Information and an AI assistant on a hotel screen.](https://cognivis.ai/hotels/platform/channels/responses/kiosk/) ### [Instant suggestions](https://cognivis.ai/hotels/platform/channels/suggestions/) AI provides suggestions that staff can translate automatically, modify or approve. - [Outlook Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/outlook/) - [Thunderbird Reply to emails faster.](https://cognivis.ai/hotels/platform/channels/suggestions/thunderbird/) - [Booking Reply to reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/booking/) - [Google Reply to Google reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/google/) - [Tripadvisor Respond to Tripadvisor reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/tripadvisor/) - [Travelist Respond to Travelist reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/travelist/) - [Kurzurlaub Respond to Kurzurlaub reviews faster.](https://cognivis.ai/hotels/platform/channels/suggestions/kurzurlaub/) ## Frequently asked questions ### Which languages does the AI communicate in? The AI assistants that answer guest enquiries automatically adapt their responses to the language in which the question was asked. CogniVis supports the vast majority of the world’s languages, including all the most popular languages used by hotel and accommodation guests. ### Which languages are the interfaces available in? CogniVis interfaces – including fixed elements such as Chat Widget navigation buttons, guest guide content and messages – currently support English, Polish, French, Czech, German, Italian, Slovenian, Slovak, Romanian, Swedish, Dutch, Hungarian, Danish, Portuguese, Spanish, Croatian, Lithuanian and Ukrainian. Additional interface languages can be added on request. ### Can I define the AI’s communication tone and style? Yes, CogniVis AI lets you adapt the communication tone and style to your brand’s character and your guests’ expectations. You can choose from different styles, including formal, friendly, professional and playful, to provide a consistent communication experience. ### Can I define different communication styles for different channels? Yes, CogniVis AI lets you adapt the communication style to the specifics of each channel, such as email, website chat, social media and more. This helps you provide an optimal guest experience regardless of the contact channel selected. ### Can I define the scope of knowledge used by the AI? CogniVis AI can integrate with a range of knowledge sources, including your property’s website, internal documents, knowledge base, PMS systems and more. You can select the specific sources the AI will use to answer guest enquiries. ### Can I define different knowledge scopes for different channels? Yes, CogniVis AI lets you adapt the scope of knowledge to the specifics of each channel, such as email, website chat, social media and more. This ensures that the AI uses the most relevant information sources for each contact channel. ### Which guest guide elements can I customise for my property? The intelligent guest guide is built using a convenient visual editor that lets you tailor different elements to your property’s specific needs. You can edit sections, categories, articles, images, colours, fonts and other visual elements to create a personalised, engaging guide for your guests. ### Which Chat Widget elements can I customise for my property? The Chat Widget offers extensive personalisation options, allowing you to tailor its appearance to your property’s specific needs. You can change colours, fonts, buttons and icons, as well as add your own logo. You can also configure greetings, messages and other text elements to provide a consistent branded communication experience. ## Product demos [Responding in the guest's language](https://cognivis.ai/hotels/media/demos/multilingual-conversations/) Source page: [Personalised AI for hotels | CogniVis](https://cognivis.ai/hotels/platform/foundations/personalization/)