Enhance Customer Service with a Browser Extension
Custom Browser Extension
A custom browser extension that allows you to use any of your Assistants in custom ways on the web. For example generating helpdesk responses based on data from Connectors.
See it in action
Customer Service Automation
The browser extension automates 80-90% of the tasks performed by the customer service team, significantly reducing response times and allowing the team to focus on more complex issues. This leads to a more efficient customer service process and helps lower operational costs.
Real-Time Analysis and Precision
The AI agent analyzes incoming customer messages and entire conversation histories in real time, providing accurate, context-aware responses based on the company’s knowledge base. This ensures that responses are timely and highly relevant to the customer’s query.
Increased Customer Satisfaction
Faster and more accurate responses lead to a better overall customer experience. By providing timely solutions, the AI-powered system helps build customer trust and satisfaction, which can result in increased customer loyalty and repeat business.
Multilingual Customer Support
The AI can handle customer interactions in multiple languages, ensuring that businesses can provide support to a global customer base. This also helps customer service teams that may not speak every language, as the AI generates draft responses in a language the team understands, ready for review and final adjustments.
Enhanced Customer Service Team Efficiency
By automating routine inquiries and responses, the AI system allows customer service teams to focus on more complex tasks. This increases overall team efficiency, reduces the workload on human agents, and helps deliver better service without overloading the staff.
Custom Browser Extension FAQ
What is a custom browser extension in CogniVis?
A custom browser extension allows you to use your existing Assistants in unique ways on the web. It can be used to automate tasks, such as generating helpdesk responses based on data from Connectors, and integrate AI directly into your communication platform.
How does the custom browser extension automate customer service?
The extension automates 80-90% of the tasks handled by the customer service team, allowing AI to generate responses based on customer service materials, FAQs, and problem-solving guides, which significantly improves response time and efficiency.
Which platforms can the custom browser extension integrate with?
The custom browser extension can integrate with a variety of platforms such as Amazon, eBay, Shopify, traditional email, and other customer communication channels, enabling AI to interact across multiple platforms seamlessly.
Can the AI handle customer queries in different languages?
Yes, the AI can handle customer queries in multiple languages. It generates responses in the customer’s language while preparing a draft response in the language understood by the customer service team, making it easier for teams to manage multilingual interactions.
How does the custom browser extension improve customer satisfaction?
By providing faster and more accurate responses, the extension enhances the overall customer experience. AI-generated replies ensure that customers receive timely solutions, leading to higher satisfaction and potentially more loyal customers.
What kind of data is needed to set up the custom browser extension?
You will need to create a knowledge base that includes customer service materials like FAQs, product specifications, and return policies. This data helps the AI generate precise responses based on customer inquiries.
How does the AI ensure response accuracy?
The AI accesses a company’s knowledge base, which includes problem-solving guides and response templates. It uses this data to generate context-aware responses that align with company guidelines, ensuring accuracy and consistency in customer service.
How does the AI generate responses for customer service?
The AI analyzes incoming messages and the entire conversation history with a customer. It then uses information from the knowledge base to generate a precise, context-sensitive response that addresses the customer’s query.
Can the custom browser extension help reduce the workload of the customer service team?
Yes, by automating routine customer queries and generating responses, the extension reduces the workload on customer service agents. This allows the team to focus on more complex and personalized interactions.
Is the custom browser extension easy to implement?
Yes, the custom browser extension is easy to implement. It seamlessly integrates with existing communication platforms and customer service systems, making it simple to start automating and improving customer service operations.