Automated email replies powered by AI
AI Email for Hotels
Instantly respond to emails for your Hotel or accommodation. Using artificial intelligence.
See how it works
Responses FAST
Responses in under 20 seconds
Handles ~86% of inquiries without human involvement
You respond where it’s convenient to ask
Increase engagement and brand trust
Responses ACCURATE
Based only on designated sources
No hallucinations or fabricated information
Instead of making things up, it forwards the inquiry to a human
Specific knowledge scope - selected pages, selected files, knowledge base or other source sets
Booking HANDLING
Booking directly from messaging
Integration with your PMS / ProfitRoom
Encouraging booking during conversation
Generating ready offers based on availability
Responses PERSONALIZED
Supports all languages
Adjusts communication tone to your brand
Personalizes to the communication style of the interlocutor
Deep understanding of context and question intent
Conversations CENTRALIZED
Conversations from all channels in one place
Panel with AI suggestions and translations for cases redirected to humans
Availability grids of service members
Analytics of key guest service metrics
Product
Guest journey
AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.
Specialization in Hospitality
When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.
Frequently Asked Questions
Where does AI get the knowledge to provide answers?
CogniVis AI uses various knowledge sources, such as the property’s websites, internal documents, and even previous guest interactions. This allows it to provide precise and up-to-date answers to diverse questions.
How quickly does AI respond to guest inquiries?
CogniVis AI is able to respond in less than 20 seconds after receiving an inquiry. This speed significantly improves guest experience and increases service efficiency.
What types of inquiries can the AI handle?
CogniVis AI can handle a wide range of inquiries, from simple questions about hotel services, through making reservations, to more complex issues.
Can AI handle inquiries in different languages?
Yes, CogniVis AI is capable of handling inquiries in multiple languages, allowing effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of the inquiry and adjusts the response accordingly.
How does AI handle unusual or complex inquiries?
In the case of unusual or complex inquiries beyond the knowledge scope of CogniVis AI, the system automatically redirects such inquiries to a staff member or email address. This ensures guests always receive the appropriate assistance, even in more difficult situations.
Can AI integrate with other hotel systems?
Yes, CogniVis AI can integrate with various hotel systems, such as PMS (Property Management System), booking systems, CRM, and others. This gives CogniVis AI access to up-to-date information and enables it to provide more precise answers or perform specific actions, such as making reservations.
How can I monitor and analyze AI performance?
CogniVis AI offers advanced analytics tools that allow monitoring key performance indicators such as response time, number of handled inquiries, guest satisfaction level, and more. This enables you to assess AI effectiveness and introduce possible improvements.
Can I customize how AI responds to inquiries?
Yes, CogniVis AI offers the possibility to personalize responses to better match the tone and communication style of your property. You can adjust the language, formality, and other aspects of the response to ensure a consistent guest experience and add specific behavior paths for particular service scenarios.