Automated responses on Facebook with AI help

Messenger for Hotels

Instantly respond to messages on your Hotel or accommodation Facebook profile using artificial intelligence.

Schedule a call and try it Check other tools for Hotels

See how it works

AI will answer about 86% of DMs, referring difficult cases to a human
Accurate answers based solely on designated sources
Reservations via Facebook, integrated with PMS / ProfitRoom
Response in the guest’s native language, in your brand’s style
Conversations collected in one place along with other channels
Analytics of key service metrics and booking sources
Schedule a call and try it Other tools

Responses FAST

Responses in under 20 seconds

Handles ~86% of inquiries without human involvement

You respond where it’s convenient to ask

Increase engagement and brand trust

Schedule a call and try More about AI responses

Responses ACCURATE

Based only on designated sources

No hallucinations or fabricated information

Instead of making things up, it forwards the inquiry to a human

Specific knowledge scope - selected pages, selected files, knowledge base or other source sets

Schedule a call and try More about methodology
This simple diagram shows how CogniVis AI ensures the accuracy of AI responses to guest questions contacting through Facebook, in private messages or comments.

Booking HANDLING

Booking directly from messaging

Integration with your PMS / ProfitRoom

Encouraging booking during conversation

Generating ready offers based on availability

Schedule a call and try More about bookings

Responses PERSONALIZED

Supports all languages

Adjusts communication tone to your brand

Personalizes to the communication style of the interlocutor

Deep understanding of context and question intent

Schedule a call and try More about personalization
This simple diagram shows how CogniVis AI personalizes AI responses on Facebook in accordance with your brand communication guidelines, tone of the conversation, and user language.

Conversations CENTRALIZED

Conversations from all channels in one place

Panel with AI suggestions and translations for cases redirected to humans

Availability grids of service members

Analytics of key guest service metrics

Schedule a call and try More about the communication panel

Product

Guest journey

AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.

Specialization in Hospitality

When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.

Frequently Asked Questions

Where does the AI get knowledge to provide responses?

CogniVis AI uses various knowledge sources such as property websites, internal documents, and even past guest interactions. This allows it to provide precise and up-to-date answers to a variety of questions.

How quickly does AI respond to guest inquiries?

CogniVis AI is able to respond in less than 20 seconds after receiving an inquiry. This speed significantly improves guest experience and increases service efficiency.

What types of inquiries can the AI handle?

CogniVis AI can handle a wide range of inquiries, from simple questions about hotel services, through making reservations, to more complex issues.

Can AI handle inquiries in different languages?

Yes, CogniVis AI is capable of handling inquiries in multiple languages, allowing effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of the inquiry and adjusts the response accordingly.

How does AI handle unusual or complex inquiries?

In the case of unusual or complex inquiries beyond the knowledge scope of CogniVis AI, the system automatically redirects such inquiries to a staff member or email address. This ensures guests always receive the appropriate assistance, even in more difficult situations.

Can AI integrate with other hotel systems?

Yes, CogniVis AI can integrate with various hotel systems, such as PMS (Property Management System), booking systems, CRM, and others. This gives CogniVis AI access to up-to-date information and enables it to provide more precise answers or perform specific actions, such as making reservations.

How can I monitor and analyze AI performance?

CogniVis AI offers advanced analytics tools that allow monitoring key performance indicators such as response time, number of handled inquiries, guest satisfaction level, and more. This enables you to assess AI effectiveness and introduce possible improvements.

Can I customize how AI responds to inquiries?

Yes, CogniVis AI offers the possibility to personalize responses to better match the tone and communication style of your property. You can adjust the language, formality, and other aspects of the response to ensure a consistent guest experience and add specific behavior paths for particular service scenarios.