Mobile AI app for guests of Hotels and Accommodation
Guest Informer
Share with guests a digital informer available under a dedicated QR code. It contains all necessary information about the property, surroundings, and attractions.
See how it works
Responses FAST
Responses in under 20 seconds
Handles ~86% of inquiries without human involvement
You respond where it’s convenient to ask
Increase engagement and brand trust
Responses ACCURATE
Based only on designated sources
No hallucinations or fabricated information
Instead of making things up, it forwards the inquiry to a human
Specific knowledge scope - selected pages, selected files, knowledge base or other source sets
Booking HANDLING
Booking directly from messaging
Integration with your PMS / ProfitRoom
Encouraging booking during conversation
Generating ready offers based on availability
Responses PERSONALIZED
Supports all languages
Adjusts communication tone to your brand
Personalizes to the communication style of the interlocutor
Deep understanding of context and question intent
Conversations CENTRALIZED
Conversations from all channels in one place
Panel with AI suggestions and translations for cases redirected to humans
Availability grids of service members
Analytics of key guest service metrics
Product
Guest journey
AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.
Specialization in Hospitality
When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.
Frequently Asked Questions
How can I share a digital informer with guests?
CogniVis AI allows easy sharing of the digital informer by generating a unique QR code that guests can scan with their smartphones. The QR code can be placed in visible locations in the property, for example at reception, rooms, or restaurant.
What information can I put in the guest informer?
In the digital informer you can include a wide range of information, such as property rules, opening hours, services and amenities, wifi password, restaurant menu, nearby attractions, maps, instructions for using the property, and other useful guest information.
On what basis does AI answer guest questions?
CogniVis AI uses your property’s knowledge base, internal documents, and previous guest interactions to provide precise and up-to-date answers to questions. You can freely adjust the knowledge scope for the Assistant embedded in the informer.
Can I personalize the look and contents of the informer?
Yes, CogniVis AI offers tools for easy customization of the digital informer’s appearance and content. You can adjust colors, fonts, layout, and add your own logo and graphics to make the informer consistent with your property’s visual identity.
Can I update the informer information in real time?
Yes, CogniVis AI enables quick and easy updating of information in the digital informer. Changes are immediately visible to guests, allowing you to maintain accuracy and up-to-date content.
What are the benefits of sharing a digital informer with guests?
Sharing a digital informer with guests brings many benefits, such as improving guest experience through easy access to information, reducing reception workload by automating responses to questions, increasing guest engagement through an interactive AI Assistant, and the ability to promote services and special offers directly in the informer.