Automated responses on Instagram with AI help

Instagram for Hotels

Instantly respond to messages on your Hotel or accommodation Instagram profile using artificial intelligence.

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See how it works

AI will answer about 86% of DMs, referring difficult cases to a human
Accurate answers based solely on designated sources
Reservations via Instagram, integrated with PMS / ProfitRoom
Response in the guest’s native language, in your brand’s style
Conversations collected in one place along with other channels
Analytics of key service metrics and booking sources
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Responses FAST

Responses in under 20 seconds

Handles ~86% of inquiries without human involvement

You respond where it’s convenient to ask

Increase engagement and brand trust

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Responses ACCURATE

Based only on designated sources

No hallucinations or fabricated information

Instead of making things up, it forwards the inquiry to a human

Specific knowledge scope - selected pages, selected files, knowledge base or other source sets

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This simple diagram shows how CogniVis AI ensures the accuracy of AI responses to guest questions contacting through Instagram, in private messages or comments.

Booking HANDLING

Booking directly from messaging

Integration with your PMS / ProfitRoom

Encouraging booking during conversation

Generating ready offers based on availability

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Responses PERSONALIZED

Supports all languages

Adjusts communication tone to your brand

Personalizes to the communication style of the interlocutor

Deep understanding of context and question intent

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This simple diagram shows how CogniVis AI personalizes AI responses on Instagram in accordance with your brand communication guidelines, tone of the conversation, and user language.

Conversations CENTRALIZED

Conversations from all channels in one place

Panel with AI suggestions and translations for cases redirected to humans

Availability grids of service members

Analytics of key guest service metrics

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Product

Guest journey

AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.

Specialization in Hospitality

When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.

Frequently Asked Questions

Where does the AI get knowledge to provide responses?

CogniVis AI uses various knowledge sources such as property websites, internal documents, and even past guest interactions. This allows it to provide precise and up-to-date answers to a variety of questions.

How quickly does AI respond to guest inquiries?

CogniVis AI can respond within less than 20 seconds of receiving a query. This speed significantly improves guest experience and service efficiency.

What types of inquiries can AI handle?

CogniVis AI can handle a wide range of queries, from simple questions about hotel services, to making reservations, up to more complex matters.

Can AI handle inquiries in different languages?

Yes, CogniVis AI is capable of handling inquiries in many languages, enabling effective communication with guests from various countries and cultures. CogniVis AI automatically detects the inquiry’s language and adjusts the response accordingly.

How does AI handle unusual or complex inquiries?

For unusual or complex inquiries that exceed CogniVis AI’s knowledge scope, the system automatically forwards such queries to a service team member or email address. This ensures guests always receive appropriate assistance, even in difficult situations.

Can AI integrate with other hotel systems?

Yes, CogniVis AI can integrate with various hotel systems such as PMS (Property Management System), booking systems, CRM, and others. This gives CogniVis AI access to current information and allows it to provide more precise answers or perform certain actions like making reservations.

How can I monitor and analyze AI performance?

CogniVis AI offers advanced analytical tools that allow you to monitor key performance indicators such as response time, number of handled inquiries, guest satisfaction levels, and more. This lets you evaluate AI effectiveness and implement improvements.

Can I customize how AI responds to inquiries?

Yes, CogniVis AI allows you to personalize responses to better match your property’s tone and communication style. You can adjust language, formality, and other response aspects to ensure a consistent guest experience, as well as add specific behavior paths for particular service scenarios.