AI reply suggestions for reviews on Booking for Hotels

Booking

Respond faster to guest reviews and feedback on the Booking platform using suggestions generated by artificial intelligence.

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See how it works

The team will reply to reviews 3x faster
AI suggestions ready to use or edit
Accurate suggestions based solely on designated sources
Conversational modification / adjustment of suggestions
A human retains full control over the final response
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Suggestions FAST

Instant response suggestions

Ready to copy or edit

Faster responses and fewer mistakes

Full control over the final response

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Suggestions ACCURATE

Based only on designated sources

No hallucinations or fabricated information

Missing information is highlighted for a human to complete

Specific knowledge scope - selected pages, selected files, knowledge base or other source sets

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This simple diagram shows how CogniVis AI ensures the accuracy of AI suggestions on Booking, helping reception and marketing staff create precise, helpful replies to guest reviews.

Suggestions POWERFUL

Direct suggestions using simple commands

Add contextual information on the fly

Automatically translate into any language

Maintain control without losing speed

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Suggestions PERSONALIZED

Supports all languages

Adjusts communication tone to your brand

Personalizes to the communication style of the interlocutor

Deep understanding of context and question intent

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This simple diagram shows how CogniVis AI personalizes AI suggestions in the Booking review panel, adapting content and tone of replies to the brand communication style and guest needs.

Product

Guest journey

AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.

Specialization in Hospitality

When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.

Frequently Asked Questions

Where does AI get knowledge to generate suggestions?

CogniVis AI uses various sources of knowledge such as property websites, internal documents, and even previous guest interactions. This allows it to provide precise and up-to-date answers to diverse questions.

How does the integration with Booking.com work?

The integration with Booking.com allows CogniVis AI to access guest reviews posted on the platform. AI analyzes the content of the reviews and generates response suggestions that can be easily customized and approved before publishing.