Reception Automation with AI for Hotels and Accommodation Facilities

Answer Automation

Thanks to answer automation with CogniVis AI, hotel reception can handle guest inquiries 24/7, providing fast and accurate answers.

Schedule a call and try it Check other tools for Hotels
Instagram - Respond instantly to DMs.
Facebook - Respond as your property’s page.
WhatsApp - Respond from a dedicated number.
ChatBot on Website - Embed it on your property’s website.
Email - Respond from a dedicated address.
Informer - Respond from a dedicated number.

See how it works

AI will instantly answer ~86% of inquiries and forward difficult cases to a human
Answers on the website, via emails, WhatsApp, Facebook Messenger, Instagram, and even by phone
Support for multiple languages and answer personalization
Analytics of key guest service metrics
Integration with PMS, ProfitRoom, website, and other knowledge sources at your facility
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Key Benefits

Lightning-fast response

Immediate response significantly improves guest experience and increases the chances of booking.

Convenience for guests

Whether the guest writes via WhatsApp, Messenger, Instagram, the website form, or email - AI responds instantly in the same place where the question was asked. You meet guests' preferences and make it easier for them to contact the facility.

Intelligent booking encouragement

AI recognizes whether the interlocutor is interested in a stay and naturally encourages them to make a booking—without pressure, at the right moment in the conversation. You can freely customize the booking encouragement scenarios.

No breaks or working hours

AI responds 24/7, including weekends and holidays, continuously monitoring communication with guests.

Multilingual support

AI automatically detects the language of the interlocutor and adjusts the response accordingly.

Regain time for hospitality

The most common questions—about availability, check-in times, parking, breakfasts, booking, or regulations—will be handled independently by AI. The team regains time for real hospitality—building relationships, active listening, and caring for exceptional guest experiences.

Modern facility

Generation Z chooses contact through social media. Don't fall behind—be where your guests are.

Enhanced marketing

Increase engagement and turn conversations into bookings directly on your profiles.

Know your guests

Study the most frequently asked questions, guests' preferences, and needs to better tailor your offer and services.

Channels

Automatic Responses

AI will immediately answer guest questions, process reservations or offer additional services on these channels.

Instant suggestions

AI will suggest to the employee who can automatically translate, modify or approve it.

Product

Guest journey

AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.

Specialization in Hospitality

When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.

Hotels lose responses, up to
60%
some communications remain unaddressed

Learn more

According to research, the average response rate of hotels to online reviews - regardless of type or location - is only about 40%. Despite the growing importance of reviews in the booking process, many accommodation owners still lag in maintaining an active online presence. One main reason for this is the time-consuming nature of crafting thoughtful, professional responses to guest reviews.

Source - MARA Survey

Personalized communication makes
77%
guests more willing to book

Learn more

Data from an international study by Ipsos MORI involving over 23,000 travelers and restaurant guests shows that 63% of respondents are more likely to book a hotel or dining venue if the owner regularly responds to most reviews. Moreover, as many as 77% of Tripadvisor users declare a higher likelihood to book at a property whose owner sends personalized responses.

Source - Ipsos MORI Survey

Chance of gaining a guest drops by
400%
after only 5 minutes of waiting for a reply

Learn more

A study published by Harvard Business Review confirms that the longer we wait to respond to a potential customer, the lower our chances of acquiring them. Analyses show that the likelihood of successfully qualifying a lead drops by as much as 400% if the response time increases from 5 to 10 minutes. Despite such significant differences, only 1% respond to inquiries in less than 5 minutes. This shows the great potential in quick reactions and the importance of continuously optimizing response time to potential customer contact.

Source - Harvard Business Review

Reducing response time to <1h is enough to gain
25%
more bookings

Learn more

Analysis of over 5000 listings in the hospitality industry shows that the facility's response time significantly influences ad effectiveness. Facilities responding in more than an hour had an average conversion rate of 0.8%. Responding within an hour raised the rate to 1%, meaning 25% more bookings. Quick response can therefore really increase the chance of booking.

Source - IntelliHost

Frequently Asked Questions

Where does AI get its knowledge to provide answers?

CogniVis AI uses various knowledge sources, such as the property’s websites, internal documents, and even previous interactions with guests. This allows it to provide precise and up-to-date answers to diverse questions.

How quickly does AI respond to guest inquiries?

CogniVis AI can provide answers within less than 20 seconds from receiving the inquiry. This speed significantly improves guest experience and increases service efficiency.

What types of inquiries can AI handle?

CogniVis AI can handle a wide range of inquiries, from simple questions about hotel services, through making reservations, to more complex matters.

Can AI handle inquiries in different languages?

Yes, CogniVis AI can handle inquiries in multiple languages, enabling effective communication with guests from various countries and cultures. CogniVis AI automatically detects the language of the inquiry and adjusts its response accordingly.

How does AI handle unusual or complicated inquiries?

In the case of unusual or complicated inquiries that go beyond CogniVis AI’s knowledge scope, the system automatically redirects such inquiries to a service member or an email address. This ensures guests always receive appropriate assistance, even in difficult situations.

Can AI integrate with other hotel systems?

Yes, CogniVis AI can integrate with various hotel systems, such as PMS (Property Management System), reservation systems, CRM, and others. This gives CogniVis AI access to current information and allows it to provide more precise answers or perform specific actions like making reservations.

How can I monitor and analyze AI performance?

CogniVis AI offers advanced analytical tools that allow monitoring key performance indicators such as response time, number of handled inquiries, guest satisfaction level, and more. This lets you assess AI effectiveness and implement improvements if necessary.

Can I customize how AI responds to inquiries?

Yes, CogniVis AI offers response personalization options to better match your property’s tone and communication style. You can adjust language, formality, and other aspects of responses to ensure a consistent guest experience, as well as add specific behavior paths for particular service scenarios.