Instagram -
Respond instantly to DMs.
AI Omnichannel Bookings for Hotels and Accommodation Facilities
Omnichannel Bookings
Guests can contactlessly book a stay via Instagram, Facebook, WhatsApp, email, phone, or chat on the website.
Facebook -
Respond as your property’s page.
WhatsApp -
Respond from a dedicated number.
ChatBot on Website -
Embed it on your property’s website.
Email -
Respond from a dedicated address.
Informer -
Respond from a dedicated number.
See how it works
Bookings integrated with your PMS / ProfitRoom / other system
Bookings via website chat, emails, WhatsApp, Facebook Messenger, Instagram, and even by phone
AI will answer all questions and guide the guest through the booking process without bothering the reception
Multilingual support and answer personalization
Analytics of key service metrics and booking sources
Key Benefits
Make life easier for guests
Guests can book a stay using the channel they prefer most.
Be part of the plan
Nowadays, trips and outings are planned and discussed in group chats on WhatsApp and Messenger. Make it easier for planners to send links and responses directly to your offer.
Prepare for the future
Generation Z prefers contactless communication, especially through social media. Enabling bookings via these channels prepares your property for the future and adapts to changing guest preferences.
Relieve the reception
By automating the booking process, you relieve reception from repetitive tasks.
Be available 24/7
AI responds around the clock, 7 days a week, and accepts bookings anytime.
Amplify marketing effects
Marketing efforts on Instagram, Facebook, and other social platforms will yield better results if potential guests can book their stay immediately. This opens up entirely new advertising opportunities for you.
Increase bookings
The more booking channels you create, the more bookings you will receive.
Strengthen your brand
Prove to guests that you are a modern facility offering convenience and flexibility.
Know your guests
Booking linked to the guest profile allows a deep understanding of your customer base.
Channels
Automatic Responses
AI will immediately answer guest questions, process reservations or offer additional services on these channels.
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ChatBot on the Website
Embed it on your property’s website.
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Instagram
Respond instantly to DMs.
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Facebook Messenger
Respond as your property’s page.
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WhatsApp
Respond from a dedicated number.
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Smart Informer
Digital brochure accessible via QR code.
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Email Address
Respond from a dedicated address.
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Phone
Answer calls by voice.
Instant suggestions
AI will suggest to the employee who can automatically translate, modify or approve it.
Product
Guest journey
AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.
Specialization in Hospitality
When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.
Hotels lose responses, up to
60%
some communications remain unaddressed
Learn more
According to research, the average response rate of hotels to online reviews - regardless of type or location - is only about 40%. Despite the growing importance of reviews in the booking process, many accommodation owners still lag in maintaining an active online presence. One main reason for this is the time-consuming nature of crafting thoughtful, professional responses to guest reviews.
Source - MARA Survey
Personalized communication makes
77%
guests more willing to book
Learn more
Data from an international study by Ipsos MORI involving over 23,000 travelers and restaurant guests shows that 63% of respondents are more likely to book a hotel or dining venue if the owner regularly responds to most reviews. Moreover, as many as 77% of Tripadvisor users declare a higher likelihood to book at a property whose owner sends personalized responses.
Source - Ipsos MORI Survey
Chance of gaining a guest drops by
400%
after only 5 minutes of waiting for a reply
Learn more
A study published by Harvard Business Review confirms that the longer we wait to respond to a potential customer, the lower our chances of acquiring them. Analyses show that the likelihood of successfully qualifying a lead drops by as much as 400% if the response time increases from 5 to 10 minutes. Despite such significant differences, only 1% respond to inquiries in less than 5 minutes. This shows the great potential in quick reactions and the importance of continuously optimizing response time to potential customer contact.
Source - Harvard Business Review
Reducing response time to <1h is enough to gain
25%
more bookings
Learn more
Analysis of over 5000 listings in the hospitality industry shows that the facility's response time significantly influences ad effectiveness. Facilities responding in more than an hour had an average conversion rate of 0.8%. Responding within an hour raised the rate to 1%, meaning 25% more bookings. Quick response can therefore really increase the chance of booking.
Source - IntelliHost
Frequently Asked Questions
How does AI handle the booking process?
Whenever CogniVis AI senses that a guest is interested in a stay, it will suggest making a booking. During natural conversation, it will collect all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI will prepare several offers for the guest to choose from, based on availability in your reservation system.
With which reservation systems can AI integrate?
CogniVis AI can integrate with your booking engine (e.g., ProfitRoom) or directly with your PMS (Property Management System) to access current room availability and prices. You just need to connect us with your reservation system provider, and we will take care of the rest.
Can AI handle bookings in multiple languages?
Yes, CogniVis AI can handle bookings in multiple languages, enabling effective communication with guests from various countries and cultures. CogniVis AI automatically detects the inquiry’s language and adjusts the response accordingly.
How does AI handle unusual or complicated bookings?
In cases of unusual or complicated bookings that go beyond standard scenarios, CogniVis AI automatically redirects such inquiries to a service member or an email address. This ensures guests always receive appropriate assistance, even in difficult situations.
Can I configure AI to subtly suggest bookings?
Yes, CogniVis AI can be configured to naturally suggest guests make a booking during the conversation when the guest, for example, asks about any property-related matters.
How is the booking confirmed?
CogniVis AI integrates with your reservation system so all types of confirmations will work as before. If your reservation system supports sending email confirmations, then after a booking is made by CogniVis AI, the guest will automatically receive an email confirmation from your reservation system.
How does AI handle a booking through Instagram?
When a guest sends a question to your property’s Instagram profile, CogniVis AI answers the question and, if it senses the guest is interested in a stay, suggests making a booking. During natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are sent as several links, aesthetically formatted with emoticons and headings.
How does AI handle a booking through Facebook?
When a guest sends a question to your property’s Facebook profile, CogniVis AI answers the question and, if it senses the guest is interested in a stay, suggests making a booking. During natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are sent as several links, aesthetically formatted with emoticons and headings.
How does AI handle a booking through WhatsApp?
When a guest sends a question to your property’s WhatsApp, CogniVis AI answers the question and, if it senses the guest is interested in a stay, suggests making a booking. During natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are sent as several links, aesthetically formatted with emoticons and headings.
How does AI handle a booking through email?
When a guest sends a question to your property’s email, CogniVis AI answers the question and, if it senses the guest is interested in a stay, suggests making a booking. During natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are sent as several links, aesthetically formatted with emoticons and headings.
How does AI handle a booking through the website chat?
When a guest sends a question via the chat on your property’s website, CogniVis AI answers the question and, if it senses the guest is interested in a stay, suggests making a booking. During natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are sent as aesthetically designed offer cards, with a room photo, price, and a booking button.
How does AI handle a booking by phone?
When a guest calls your property’s phone number with a question, CogniVis AI answers and, if it senses the guest is interested in a stay, suggests making a booking. During the natural conversation, it collects all necessary information such as stay dates, number of guests, room preferences, and other details. After gathering this information, CogniVis AI prepares several offers for the guest to choose from based on availability in your reservation system. The offers are presented verbally, and the guest can make the booking over the phone.