Better retention
Collect and automatically forward marketing consents to retargeting systems and contact databases.
Online Remote Check-in for Hotels and Accommodation Facilities
Remote Check-in
Enable guests to check in contactlessly with "self-check-in" using flexible and easy-to-configure online forms.
See how it works
Save time and reduce reception service costs
Reduce queues and improve the atmosphere at reception
Speed up the process and increase guest satisfaction
Collect marketing consents, GDPR, and regulations
Reduce the risk of errors and missing guest data
Key Benefits
Fewer queues and a better atmosphere at reception
Online check-in allows starting the stay calmly and unhurriedly. Guests appreciate that everything is prepared in advance, and the staff can welcome them fully focused on hospitality, not on papers and documents.
Time savings for reception
Automating the check-in process shortens formalities and limits manual data entry. The reception team can focus on what really matters – guest contact and service quality.
Fewer errors
Guest data goes straight to the system, eliminating errors and speeding up the check-in process.
GDPR compliance
Data is transmitted via a secure channel and stored in accordance with GDPR.
Convenience for guests
Guests can check in from anywhere and at any time—on the way, on the plane, or the day before. They don't have to worry about reception working hours, and you can better plan the schedule and occupancy management.
Efficient communication
The guest automatically receives all the necessary stay information in a digital guide.
Lower operating costs
Check-in automation reduces reception duties and saves the whole team time.
Procedure flexibility
Online forms can be easily changed when regulations or property needs change.
Channels
Automatic Responses
AI will immediately answer guest questions, process reservations or offer additional services on these channels.
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ChatBot on the Website
Embed it on your property’s website.
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Instagram
Respond instantly to DMs.
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Facebook Messenger
Respond as your property’s page.
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WhatsApp
Respond from a dedicated number.
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Smart Informer
Digital brochure accessible via QR code.
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Email Address
Respond from a dedicated address.
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Phone
Answer calls by voice.
Instant suggestions
AI will suggest to the employee who can automatically translate, modify or approve it.
Product
Guest journey
AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.
Specialization in Hospitality
When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.
Hotels lose responses, up to
60%
some communications remain unaddressed
Learn more
According to research, the average response rate of hotels to online reviews - regardless of type or location - is only about 40%. Despite the growing importance of reviews in the booking process, many accommodation owners still lag in maintaining an active online presence. One main reason for this is the time-consuming nature of crafting thoughtful, professional responses to guest reviews.
Source - MARA Survey
Personalized communication makes
77%
guests more willing to book
Learn more
Data from an international study by Ipsos MORI involving over 23,000 travelers and restaurant guests shows that 63% of respondents are more likely to book a hotel or dining venue if the owner regularly responds to most reviews. Moreover, as many as 77% of Tripadvisor users declare a higher likelihood to book at a property whose owner sends personalized responses.
Source - Ipsos MORI Survey
Chance of gaining a guest drops by
400%
after only 5 minutes of waiting for a reply
Learn more
A study published by Harvard Business Review confirms that the longer we wait to respond to a potential customer, the lower our chances of acquiring them. Analyses show that the likelihood of successfully qualifying a lead drops by as much as 400% if the response time increases from 5 to 10 minutes. Despite such significant differences, only 1% respond to inquiries in less than 5 minutes. This shows the great potential in quick reactions and the importance of continuously optimizing response time to potential customer contact.
Source - Harvard Business Review
Reducing response time to <1h is enough to gain
25%
more bookings
Learn more
Analysis of over 5000 listings in the hospitality industry shows that the facility's response time significantly influences ad effectiveness. Facilities responding in more than an hour had an average conversion rate of 0.8%. Responding within an hour raised the rate to 1%, meaning 25% more bookings. Quick response can therefore really increase the chance of booking.
Source - IntelliHost
Frequently Asked Questions
How can I provide guests with the online check-in form?
CogniVis AI makes it easy to share the online check-in form by generating a unique link that guests can receive in an email or SMS before arrival. The link can also be sent in automated booking confirmation messages.
Czy integrujecie się z systemami PMS?
Yes, CogniVis AI can integrate with your PMS (Property Management System) to automatically retrieve guest data and update the check-in status in your system.
What information can I collect in the check-in form?
In the online check-in form, you can collect various information such as guest personal data (first name, last name, address, phone number, email address), identity document information (passport or ID card number), vehicle registration (e.g., for parking access), marketing consents, acceptance of terms and conditions, and other information necessary for check-in.
How does multilingual support work in the check-in form?
Simply create the form in one language, and CogniVis AI will automatically translate it into multiple languages, allowing guests to fill out the form in their preferred language.