Booking - Respond faster to reviews.
Review Response Automation for Hotels and Accommodation Facilities
Review Responses
Respond to reviews on platforms like Google, Booking, TripAdvisor, and others quickly and in a personalized way using artificial intelligence.
Google - Respond faster to reviews on Google.
Tripadvisor -
Respond faster to Tripadvisor reviews.
Travelist -
Respond faster to Travelist reviews.
Kurzurlaub -
Respond faster to Kurzurlaub reviews.
See how it works
The team will respond to reviews 3x fasterThe team will respond to reviews 3x faster
AI suggestions ready to use or edit
Personalized responses - no stiff templates
Conversational modification / adjustment of suggestions
Humans retain full control over the final response
Key Benefits
Trust and loyalty
Fast and thoughtful responses show that you value guest feedback and care about their experiences.
No templates - deep personalization
Each response is tailored to the content of the review, the guest's tone, and your property's communication style. No more repetitive, impersonal templates. AI creates a unique response every time, addressing specific issues raised in the review.
Full control
Reviews are a delicate matter. AI suggests responses, but your team decides what gets published. You can accept the AI suggestion with one click or edit it to add a personal touch or include specific information.
Key platforms
Our suggestions support Google, Booking.com, TripAdvisor, Travelist, and Kurzurlaub reviews.
Consistency
AI helps maintain a consistent communication style in responses, strengthening your property's brand.
More platforms on request
We are continuously working to add support for more review platforms. If you have special requests, we will add integration with the platform you care about at no additional cost.
Time savings
Instant suggestions reduce the time your team wastes creating responses from scratch.
Multilingualism
The team receives suggestions in their own language and automatically translates them into the review language.
More bookings
Faster, individualized responses mean better visibility on key platforms and a better reputation.
Product
Guest journey
AI supports you at every stage of the guest journey – from first contact, through booking, check-in, stay, and review.
Specialization in Hospitality
When building CogniVis, we focused on deep specialization in the hospitality industry. See what benefits this brings.
Channels
Automatic Responses
AI will immediately answer guest questions, process reservations or offer additional services on these channels.
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ChatBot on the Website
Embed it on your property’s website.
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Instagram
Respond instantly to DMs.
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Facebook Messenger
Respond as your property’s page.
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WhatsApp
Respond from a dedicated number.
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Smart Informer
Digital brochure accessible via QR code.
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Email Address
Respond from a dedicated address.
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Phone
Answer calls by voice.
Instant suggestions
AI will suggest to the employee who can automatically translate, modify or approve it.
Hotels lose responses, up to
60%
some communications remain unaddressed
Learn more
According to research, the average response rate of hotels to online reviews - regardless of type or location - is only about 40%. Despite the growing importance of reviews in the booking process, many accommodation owners still lag in maintaining an active online presence. One main reason for this is the time-consuming nature of crafting thoughtful, professional responses to guest reviews.
Source - MARA Survey
Personalized communication makes
77%
guests more willing to book
Learn more
Data from an international study by Ipsos MORI involving over 23,000 travelers and restaurant guests shows that 63% of respondents are more likely to book a hotel or dining venue if the owner regularly responds to most reviews. Moreover, as many as 77% of Tripadvisor users declare a higher likelihood to book at a property whose owner sends personalized responses.
Source - Ipsos MORI Survey
Chance of gaining a guest drops by
400%
after only 5 minutes of waiting for a reply
Learn more
A study published by Harvard Business Review confirms that the longer we wait to respond to a potential customer, the lower our chances of acquiring them. Analyses show that the likelihood of successfully qualifying a lead drops by as much as 400% if the response time increases from 5 to 10 minutes. Despite such significant differences, only 1% respond to inquiries in less than 5 minutes. This shows the great potential in quick reactions and the importance of continuously optimizing response time to potential customer contact.
Source - Harvard Business Review
Reducing response time to <1h is enough to gain
25%
more bookings
Learn more
Analysis of over 5000 listings in the hospitality industry shows that the facility's response time significantly influences ad effectiveness. Facilities responding in more than an hour had an average conversion rate of 0.8%. Responding within an hour raised the rate to 1%, meaning 25% more bookings. Quick response can therefore really increase the chance of booking.
Source - IntelliHost
Frequently Asked Questions
How does review response automation work?
Artificial intelligence analyzes the review content and generates a personalized response that the team can accept or edit before publishing. This makes the process of responding to reviews faster and more efficient.