AI Knowledge Base for Hotels and Accommodation Facilities

Knowledge Base

Organize your property’s knowledge into one easily accessible and editable knowledge base. Facilitate quick access to information for service staff.

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See how it works

Organize knowledge clearly
Search for information in seconds with AI
Edit, translate, and generate content using AI
Manage access, versioning, and change history
Use as an additional knowledge source for AI serving guests
AI search engine will find not only articles from the base but also files, pages, and other sources integrated with the system
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RAG Search

The foundation of CogniVis technology is the Retrieval-Augmented Generation (RAG) approach, which combines the power of large language models (LLM) with precise information retrieval from your own resources. This allows us to provide answers that are not only accurate but also based on current and verified data. We have been developing and refining our RAG solution since 2023, focusing on the specifics of the hospitality industry.

  • No hallucinations thanks to strict context
  • Full auditability - we always know where the answer comes from
  • Better accuracy thanks to hybrid search and re-ranking
  • Security - permission control and data masking

Search

Vectorization of content and selection of the most relevant fragments from sources.

  • Hybrid search: BM25 + vectors
  • Permission and context filters

Augmentation

Normalization, deduplication and compression - the model gets only what's relevant.

  • Re-ranking and relevance scoring
  • Data leak protection

Generation

Answers created by LLM with optional quoting without hallucinations.

  • Quotes with paragraph numbers
  • Answer mode compliant with company policies

Simplified CogniVis pipeline

  1. 1

    User query

  2. 2

    Normalization and semantic expansion

  3. 3

    Intent recognition, relevance and permission classification

  4. 4

    Hybrid search and re-ranking

  5. 5

    Context merging and compression

  6. 6

    Generating an accurate response or redirecting to a human

Sample response

No hallucinations Based on sources

Every bathroom is equipped with a hairdryer[1]. These hairdryers are usually mounted on the wall or placed in a drawer under the sink[2]. If you need an additional hairdryer or have special requirements, please contact the hotel reception, who will be happy to assist you.

source 1 source 2

*Visible source citations are an optional feature that can be turned off after the trial period. Answers will still be based on sources, but without visible citations.

Frequently Asked Questions

How can I organize my property’s knowledge in a knowledge base?

CogniVis AI provides an intuitive interface for creating and organizing articles, categories, and tags. You can easily add new information, edit existing content, and manage the knowledge base structure to keep it clear and easily accessible for service staff.

How can I search for information in the knowledge base?

CogniVis AI enables fast and effective information searching in the knowledge base using advanced natural language processing technology. You can ask questions naturally, and AI will find appropriate articles, documents, website fragments, and other information sources.

Can I edit and generate content using AI?

Yes, CogniVis AI offers tools for editing and generating content that help create and update articles in the knowledge base. You can use AI suggestions to improve the quality and consistency of information.

Can I create categories available only to selected service staff members?

Yes, CogniVis AI allows managing access to individual categories and articles in the knowledge base. You can specify which information is available to all service staff members and which only to selected people or teams.

Does the knowledge base keep change history and versioning of articles?

Yes, CogniVis AI automatically stores change history and versioning of articles in the knowledge base. You can easily browse previous versions, compare changes, and restore earlier versions if necessary.

Can I export articles from the knowledge base to PDF?

Yes, CogniVis AI allows exporting articles from the knowledge base to PDF format.

What text formatting options are available in the article editor?

The article editor in CogniVis AI offers various text formatting options such as bold, italic, underline, bulleted and numbered lists, headings, quotes, links, and inserting images and tables. This allows you to create readable and visually appealing articles.

Does the editor support markdown or a traditional WYSIWYG editor?

The article editor in CogniVis AI allows using both the traditional WYSIWYG (What You See Is What You Get) editor and markdown. You can choose your preferred content editing method, providing flexibility and convenience.

Channels

Automatic Responses

AI will immediately answer guest questions, process reservations or offer additional services on these channels.

Instant suggestions

AI will suggest to the employee who can automatically translate, modify or approve it.