AI Personalization in Hotels and Accommodation Facilities

AI Personalization

Customize artificial intelligence to the specifics of your property—control knowledge sources, language, communication tone, and service scenarios.

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See how it works

AI adapts communication language to the interlocutor
You define a specific tone and communication style
You select the knowledge sources AI will use
You set service scenarios and business rules
You customize the appearance and behavior of communication channels
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Business Style

Motivating for efficiency, ideal for MICE.

Casual Style

Relaxed and friendly, ideal for leisure properties.

Elegant Style

Refined concierge, ideal for luxury boutiques.

Poetic Style

Creative, narrative, for properties with soul and character.

Style OF YOUR BRAND

Answers according to specific guidelines

Consistent communication style across all channels

Enhanced brand identity

Memorable experiences

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Tailored TO THE GUEST

Optional guest style mirroring

Instant rapport and comfort building

End of intergenerational misunderstandings

Guest at the center of your strategy

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Guest writes formally

AI adapts to guest's formal style, using polite language and full sentences.

Guest writes casually

AI adapts to guest's casual style, using colloquial language and emoticons.

Guest writes concisely

AI adapts to guest's concise style, using short sentences and factual language.

Multilingual SUPPORT

Automatic language detection

Support for over 100 languages

Faster service for international guests

Conversation preview with translations into your team's language

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Channels

Automatic Responses

AI will immediately answer guest questions, process reservations or offer additional services on these channels.

Instant suggestions

AI will suggest to the employee who can automatically translate, modify or approve it.

Frequently Asked Questions

In what language does the AI communicate?

AI assistants who respond to guest inquiries will automatically adjust the language of their responses to the language in which the question was asked. CogniVis supports the vast majority of the world’s languages, including all popular languages used by hotel and accommodation guests.

Which languages are the interfaces available in?

CogniVis interfaces, i.e. fixed elements such as navigation buttons in the Chat Widget, Informer content, or messages, currently support English, Polish, French, Czech, German, Italian, Slovenian, Slovak, Romanian, Swedish, Dutch, Hungarian, Danish, Portuguese, Spanish, Croatian, Lithuanian, Ukrainian. Additional interface languages are added upon customer request.

Can I define the tone and style of AI communication?

Yes, CogniVis AI allows you to adjust the tone and style of communication to match your brand’s character and guest expectations. You can choose from various styles such as formal, friendly, professional, humorous, and others to provide a consistent communication experience.

Can I specify different communication styles for different channels?

Yes, CogniVis AI enables customization of the communication style to the specifics of each channel, such as email, website chat, social media, and others. This allows you to provide the optimal experience for guests regardless of the chosen contact channel.

Can I define the scope of knowledge the AI will use?

CogniVis AI supports integration with various knowledge sources such as the property’s website, internal documents, knowledge bases, PMS systems, and others. You can select specific sources that the AI will use to respond to guest inquiries.

Can I specify different knowledge scopes for different channels?

Yes, CogniVis AI allows you to tailor the knowledge scope to the specifics of each channel, such as email, website chat, social media, and others. This ensures that the AI uses the most appropriate information sources depending on the contact channel.

Which elements of the Informer can I customize for my property?

The Intelligent Guest Informer is built on a user-friendly visual editor which allows you to customize various elements to fit your property’s specifics. You can edit sections, categories, articles, images, colors, fonts, and other visual elements to create a personalized and attractive Informer for your guests.

Which elements of the Chat Widget can I customize for my property?

The Chat Widget offers extensive personalization options that allow you to tailor the widget’s appearance to your property’s specifics. You can change colors, fonts, buttons, icons, and even add your own logo. Additionally, you can configure greetings, messages, and other text elements to ensure a consistent communication experience with your brand.