AI based on Discourse Topics

Introduction

What is Discourse?

Discourse is an open-source discussion platform designed for creating online communities. It offers features like real-time notifications, robust moderation tools, and customizable user interfaces to facilitate interactive and organized conversations. Ideal for forums, mailing lists, and chat rooms.

What is CogniVis AI?

CogniVis AI is a platform that enables you to pull data from different sources and combine them with each other to create practically useful AI tools. Sources may include your internal company knowledgebase and a variety of most popular business apps like GitHub, Jira, Slack, and more.

This enables you to easily create AI chatbot assistants (internal), custom generators and even embeddable AI chat widgets trained on your data.

How CogniVis AI works with Discourse?

The Discourse Connector integrates with your Discourse community platform, collecting discussion data and enabling advanced analysis and insights from community-driven content.

What exact sources are pulled:

Topics (both Open & Closed)
Topic title
Topic content text
Topic URL
Posts within Topics
Post content text
Post author
Post timestamp
Categories
Category name
Category URL
Users (availability may depend on privacy settings)
Username
User profile details

Configuration

Generate an API Key

To connect CogniVis AI with Discourse, you need to generate an API Key in Discourse. This token will be used to authenticate the connection between CogniVis AI and Discourse.

Sign into your Discourse account.

Navigate to API Settings

In the sidenav, select Admin.

Then expand Advanced, choose API Key.

Generate a new API Key

Press + New API Key button.

Name your key something like "CogniVis Connector".
For User level choose All users, and for Scope choose Read-only.

Press Save and copy the generated key.

Add the connector to CogniVis

Navigate to CogniVis Connectors

In your platform, go to the Admin Panel, which you can find in the top right corner of the screen.

Go to the Add Connector section in the menu on the left side of the screen.

Then, search for and select the Discourse connector.

Add your API access info

Enter the API Key Username(Discourse account username) and the previously copied API Key.

Specify the repo

Give your connector a name, provide the base URL of your Discourse, and specify whether the documents should be public.

Free trial

If you are interested in creating your own automations and workflows with artificial intelligence based on your data, you can request a free trial of our solution. Please book a demo with us to get started.

book a demo

On-premise

Enterprise organizations can choose to deploy this connector on-premise. On-premise deployment provides additional security and privacy, it means that the connector will be hosted on your own servers which you can control and manage.

This option is suitable for organizations that have strict data privacy and security requirements, want to integrate with their existing infrastructure, or need to comply with specific local regulations.

Contact our team & learn about options of deploying this connector on premise.

book a demo learn more about on-premise ai

Use cases

Check out potential benefits and use cases for this connector.

Enhanced Community Engagement

AI can analyze open and closed topics, providing insights into popular discussion trends and frequently asked questions. This helps community managers tailor content and events, boosting engagement and fostering a more interactive and responsive community environment.

Automated Moderation Assistance

By analyzing post content, author behavior, and timestamps, AI can identify inappropriate content or spamming patterns. This allows for automated moderation suggestions, reducing the manual effort required by community managers and maintaining a healthy discussion environment.

Personalized Content Recommendations

Using topic titles, content, and user profiles, AI can recommend personalized content or discussions to users. This increases user activity by directing them to relevant topics, improving their overall experience and encouraging participation in the community.

Improved Customer Support

AI can utilize post content and timestamps to identify common issues and questions. This can aid in developing a comprehensive FAQ section or a responsive support system, enhancing customer support and reducing response times for user inquiries.

Trend Analysis and Reporting

By examining topics, posts, and categories, AI can generate reports on emerging trends and user interests. This information is invaluable for community managers and businesses to adapt strategies, develop new features, or initiate marketing campaigns aligned with user interests.

Sentiment Analysis

AI can perform sentiment analysis on post content to gauge the community's mood and opinions on various topics. This can help moderators and managers address issues proactively, celebrate positive trends, or implement changes to improve user satisfaction.

User Behavior Insights

Analyzing user profiles and activity within topics helps AI identify active contributors, potential influencers, or users needing encouragement to participate. This insight can be used to tailor engagement strategies and recognize valuable community members.

Efficient Knowledge Management

AI can categorize and summarize key discussions, converting valuable community-generated content into an organized knowledge base. This ensures that important information is easily accessible to users, improving knowledge sharing and retention within the community.

Enhanced User Experience

By utilizing topic and category URLs, AI can streamline navigation and user interface features. This ensures users can easily find discussions of interest, enhancing their overall experience and encouraging them to spend more time on the platform.

Real-Time Notifications and Alerts

AI can monitor discussion activity and notify users about relevant topics or responses in real-time. This keeps users informed and engaged, ensuring they don't miss out on important discussions and increasing overall participation within the community.

Discourse AI