AI based on Document360 Articles

Introduction

What is Document360?

Document360 is a knowledge base software designed to help businesses create, organize, and manage their internal and external documentation. It offers features like a rich text editor, version control, and analytics to ensure that team members and customers have access to accurate and up-to-date information.

What is CogniVis AI?

CogniVis AI is a platform that enables you to pull data from different sources and combine them with each other to create practically useful AI tools. Sources may include your internal company knowledgebase and a variety of most popular business apps like GitHub, Jira, Slack, and more.

This enables you to easily create AI chatbot assistants (internal), custom generators and even embeddable AI chat widgets trained on your data.

How CogniVis AI works with Document360?

The Document360 Connector integrates directly with your Document360 knowledge base, collecting essential documentation to provide valuable insights and summaries.

What exact sources are pulled:

Articles
Article title
Article content text
Article URL
Article last update date
Article author
Categories
Category name
Category URL
Attachments
Attachment name
Attachment URL

Configuration

Generate a API Token

To connect CogniVis AI with Document360, you need to generate a API Token in Document360. This token will be used to authenticate the connection between CogniVis AI and Document360.

Sign into your Document360 account.

Navigate to Token Settings

On the sidenav, go to Settings, then API Tokens, and then click the Create API Token button.

Generate a new token

Name your token something like "CogniVis Connector".
Choose the request methods you wish to permit for the API key.
Press Create button.

Copy the generated token.

Add the connector to CogniVis

Navigate to CogniVis Connectors

In CogniVis, go to Admin Panel, then in the sidebar choose Add connector. You will find the Document360 connector setup page there.

Open Document360 connector setup page

Add your API token

Add the previously copied API token and Portal ID (underlined in the previous screenshot), and press the update button.

Specify the workspace

Give the connector a name.
Provide the name of your workspace.
Specify whether the documents should be public.
optionally define which categories should be indexed (to include all categories, simply leave the categories blank).

Free trial

If you are interested in creating your own automations and workflows with artificial intelligence based on your data, you can request a free trial of our solution. Please book a demo with us to get started.

book a demo

On-premise

Enterprise organizations can choose to deploy this connector on-premise. On-premise deployment provides additional security and privacy, it means that the connector will be hosted on your own servers which you can control and manage.

This option is suitable for organizations that have strict data privacy and security requirements, want to integrate with their existing infrastructure, or need to comply with specific local regulations.

Contact our team & learn about options of deploying this connector on premise.

book a demo learn more about on-premise ai

Use cases

Check out potential benefits and use cases for this connector.

Enhanced Support Response

By integrating Document360, AI can instantly retrieve relevant articles to answer customer queries, leading to faster and more accurate support responses.

Intelligent Knowledge Discovery

AI can analyze the content text and categories to suggest related articles or documents, improving knowledge discovery for users searching for specific information.

Automated Content Summarization

AI can generate concise summaries of lengthy articles, making it easier for users to grasp key points without reading the entire document.

Dynamic FAQ Generation

Using the article content and categories, AI can automatically generate and update FAQ sections, ensuring that the most frequently asked questions are always addressed.

Predictive Content Recommendations

AI can predict which articles users might find useful based on their browsing history and current queries, improving user engagement and satisfaction.

Content Quality Insights

AI can analyze article content and provide insights on readability, keyword usage, and content gaps, helping authors improve the overall quality of documentation.

Efficient Version Control

AI can track article updates and notify team members about significant changes, ensuring everyone is working with the most current information.

Contextual Knowledge Sharing

By understanding the context of a conversation (e.g., in Slack), AI can pull relevant articles from Document360 to share with team members, enhancing collaboration.

Attachment Management

AI can categorize and recommend attachments based on article content, making it easier for users to find supplementary materials and resources.

Analytical Reporting

AI can generate detailed reports on article performance, such as most viewed articles, common search terms, and user feedback, helping teams make data-driven decisions to improve their knowledge base.

Document360 AI