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Platform
CogniVis Platform

Chatbot for hotels

AI answers guests’ questions on the hotel website, uses the property’s knowledge and helps guide conversations towards bookings.

Book an AI consultation Explore other hotel tools

See how it works

  • AI answers ~86% of questions and passes complex cases to a member of staff
  • Accurate responses based solely on designated sources
  • Bookings via the chatbot, integrated with PMS / Profitroom
  • Replies in the guest’s native language, in your brand’s style
  • Conversations gathered in one place alongside other channels
  • Analytics covering key service metrics and booking sources
  • Advanced customisation of appearance and behaviour
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Instant answers

  • Responses in under 20 seconds
  • Handle around 86% of enquiries without human involvement
  • Respond wherever it’s convenient for guests to ask
  • Increase engagement and trust in your brand
Book a call and try it More about AI responses
From message to responseAI prepares a response to the guest’s message. With suggestions, staff remain in control of what is sent. Guest message AI AI response Ready for the next conversation

Answers grounded in your hotel’s knowledge

  • Based solely on your specified sources
  • No hallucinations or made-up information
  • If it cannot find the answer, it passes the enquiry to a member of staff
  • A defined knowledge scope – selected pages, files, a knowledge base or other sets of sources
Book a call and try it More about our methodology
Source-based responsesAI checks your hotel website, files, bookings and systems. When information is missing, it passes the question to a staff member or highlights what needs completing in the suggestion.Hotel websiteFilesBookingsSystemsAI Selected sources hotel sources AI response Missing information? Handover to staff

Bookings powered by AI

  • Book directly from messages
  • Integration with your PMS / Profitroom
  • Encourage bookings during the conversation
  • Generate ready-to-send offers based on availability
Book a call and try it out More about bookings

Answers tailored to each guest

  • Support for all languages
  • Adapt the communication tone to your brand
  • Personalisation to match the guest’s communication style
  • Deep understanding of the context and intent behind questions
Book a call and try it out More about personalisation
One hotel. Your communication style.Your hotel’s guidelines, the guest’s language and the conversation context shape the response.Your hotel’s guidelinesCommunication toneGuest’s languagePLENDEConversation context CogniVis AI Guest message A response in your style Consistent with your brand

CogniVis Platform

See how the platform brings together knowledge, channels and team workflows.

Guest journey

From the first question, through booking and the stay, to reviews and conversation analysis.

Hospitality specialisation

When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings.

Frequently asked questions

Where does AI get the knowledge it uses to answer questions?

CogniVis AI uses a range of knowledge sources, including your property’s website, internal documents and even previous interactions with guests. This enables it to provide precise, up-to-date answers to a wide range of questions.

How quickly does AI answer guests’ queries?

CogniVis AI can respond in less than 20 seconds of receiving a query. This speed significantly improves the guest experience and increases service efficiency.

What types of queries can AI handle?

CogniVis AI can handle a wide range of queries, from simple questions about hotel services and making bookings to more complex issues.

Can AI handle queries in different languages?

Yes, CogniVis AI can handle queries in multiple languages, enabling effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of a query and adapts its response accordingly.

How does AI handle unusual or complex queries?

For unusual or complex queries that fall outside CogniVis AI’s knowledge, the system automatically forwards them to a member of staff or an email address. This ensures that guests receive the appropriate assistance, even in more challenging situations.

Can AI integrate with other hotel systems?

Yes, CogniVis AI can integrate with various hotel systems, including PMS (Property Management System), booking systems, CRM and others. This gives CogniVis AI access to up-to-date information, allowing it to provide more precise answers or perform specific actions, such as making bookings.

How can I monitor and analyse AI performance?

CogniVis AI offers advanced analytics tools for monitoring key performance indicators, such as response times, the number of queries handled, guest satisfaction and more. This allows you to assess AI’s effectiveness and make improvements where necessary.

Can I customise how AI responds to queries?

Yes, CogniVis AI lets you customise responses so that they better reflect your property’s tone and communication style. You can adjust the language, level of formality and other aspects of responses to provide a consistent guest experience, as well as add specific behaviour paths for particular service scenarios.