Where does AI get the information it uses to answer questions?
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CogniVis AI uses a range of knowledge sources, including your property’s website, internal documents and even previous guest interactions. This enables it to provide accurate, up-to-date answers to a wide range of questions.
How quickly does AI answer guest queries?
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CogniVis AI can provide an answer in less than 20 seconds of receiving a query. This speed significantly improves the guest experience and service efficiency.
What types of queries can AI handle?
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CogniVis AI can handle a wide range of queries, from simple questions about hotel services and making bookings to more complex issues.
Can AI handle queries in different languages?
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Yes. CogniVis AI can handle queries in multiple languages, enabling effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of a query and adapts its response accordingly.
How does AI handle unusual or complex queries?
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For unusual or complex queries that fall outside CogniVis AI’s knowledge, the system automatically escalates them to a team member or an email address. This ensures that guests receive the right assistance, even in more challenging situations.
Can AI integrate with other hotel systems?
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Yes. CogniVis AI can integrate with a range of hotel systems, including PMS (Property Management Systems), booking systems, CRM and others. This gives CogniVis AI access to up-to-date information, enabling it to provide more accurate answers or carry out specific actions, such as making bookings.
How can I monitor and analyse AI performance?
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CogniVis AI provides advanced analytics tools for monitoring key performance indicators, including response times, the number of queries handled, guest satisfaction and more. This allows you to assess AI’s effectiveness and make improvements where necessary.
Can I customise how AI responds to queries?
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Yes. CogniVis AI lets you personalise responses so they better reflect your property’s tone and communication style. You can adjust the language, level of formality and other aspects of responses to provide a consistent guest experience, as well as add specific workflows for particular service scenarios.
