How does AI manage the booking process?
+
As soon as CogniVis AI detects that a guest is interested in staying, it will suggest making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system.
Which booking systems can AI integrate with?
+
CogniVis AI can integrate with your booking engine, such as Profitroom, or directly with your PMS (Property Management System) to access up-to-date room availability and prices. Simply put us in touch with your booking-system provider and we will take care of the rest.
Can AI manage bookings in different languages?
+
Yes, CogniVis AI can manage bookings in multiple languages, enabling effective communication with guests from different countries and cultures. CogniVis AI automatically detects the language of an enquiry and adapts its response accordingly.
How does AI handle unusual or complex bookings?
+
For unusual or complex bookings that fall outside standard scenarios, CogniVis AI automatically forwards the enquiry to a member of staff or an email address. This ensures that guests always receive the right support, even in more challenging situations.
Can I configure AI to subtly suggest bookings?
+
Yes, CogniVis AI can be configured to naturally suggest that guests make a booking during a conversation, for example when a guest asks about any aspect of the property.
How is a booking confirmed?
+
CogniVis AI integrates with your booking system, so all confirmations will work as they do now. If your booking system supports email confirmations, the guest will automatically receive an email confirmation from your booking system after booking through CogniVis AI.
How will AI handle a booking via Instagram?
+
When a guest messages your property’s Instagram profile with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings.
How will AI handle a booking via Facebook?
+
When a guest messages your property’s Facebook profile with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings.
How will AI handle a booking via WhatsApp?
+
When a guest messages your property’s WhatsApp account with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings.
How will AI handle a booking via email?
+
When a guest emails your property with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as several links, attractively formatted with emojis and headings.
How will AI handle a booking via website chat?
+
When a guest messages your property’s website chat with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are sent as attractive offer cards featuring a room photo, price and booking button.
How will AI handle a booking by phone?
+
When a guest calls your property’s phone number with a question, CogniVis AI answers it and, if it detects that the guest is interested in staying, suggests making a booking. During a natural conversation, it collects all the necessary information, such as stay dates, number of guests, room preferences and other details. Once this information has been collected, CogniVis AI prepares several offers for the guest to choose from, based on availability in your booking system. The offers are presented verbally, and the guest can make a booking by phone.
