Enable only the categories you want. We remember your choice for 180 days across all site languages.

Necessary

Remember your cookie choice and support essential site functions and security.

Always active

We use Advanced Consent Mode. Google may receive limited cookieless measurement signals even if you decline analytics or marketing consent.

Privacy policy
Skip to content
Platform
CogniVis Platform

Outlook

AI prepares replies to guest emails directly in Outlook, while hotel staff approve the finished message.

Book an AI consultation Explore other hotel tools

See how it works

  • Your team can reply to emails 3x faster
  • AI suggestions ready to use or edit
  • Relevant suggestions based solely on designated sources
  • Conversational modification and customisation of suggestions
  • People retain full control over the final response
Book a call and try it Other tools

Ready-to-use response suggestions

  • Instant response suggestions
  • Ready to copy or edit
  • Faster responses and fewer mistakes
  • Full control over the final response
Book a call and try it out More about AI responses
From message to responseAI prepares a response to the guest’s message. With suggestions, staff remain in control of what is sent. Guest message AI Suggestion to edit Staff decide what to send

Suggestions grounded in your hotel’s knowledge

  • Based exclusively on designated sources
  • No hallucinations or made-up information
  • Missing information is highlighted for a human to complete
  • A defined knowledge scope: selected pages, files, knowledge bases or other source sets
Book a call and try it out More about our methodology
Source-based responsesAI checks your hotel website, files, bookings and systems. When information is missing, it passes the question to a staff member or highlights what needs completing in the suggestion.Hotel websiteFilesBookingsSystemsAI Selected sources hotel sources Suggestion to edit Missing information? Staff complete the details

CogniVis Platform

See how the platform brings together knowledge, channels and team workflows.

Guest journey

From the first question, through booking and the stay, to reviews and conversation analysis.

Hospitality specialisation

When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings.

Frequently asked questions

Where does AI get the knowledge it uses to generate suggestions?

CogniVis AI uses a range of knowledge sources, including the property’s website, internal documents and even previous guest interactions. This enables it to provide accurate, up-to-date answers to a wide range of questions.

Which version of Outlook does the extension support?

The extension is currently compatible with the web version of Outlook. We recommend using the web version not only to access the extension, but also for better performance and increased security compared with older desktop versions.