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Platform
CogniVis Platform

Guest support during the stay

AI supports guests during their stay through the QR guest guide, info kiosk and WhatsApp Concierge.

Book an AI consultation Explore other hotel tools
Help at every stage of the stay

Guests choose the way. The hotel’s knowledge stays the same.

A QR guest guide, Info kiosk and WhatsApp Concierge give guests convenient access to information and AI assistance. Remote check-in completes the set, allowing formalities to be handled before arrival.

On the guest’s phone

QR guest guide

Instead of searching for a paper brochure or calling reception, guests scan a QR code to open the digital guest guide. They can browse the content or ask AI a question straight away.

  • Information about meals, facilities and stay policies in one place.
  • Access via a browser, with no app to install.
  • AI responses based on knowledge provided by the hotel.
Learn more Try the demo ↗
On-site screen

Info kiosk

A screen in the lobby or another shared area provides information about the property and AI assistance. Guests can choose a category that interests them or ask about a specific matter.

  • A convenient information point for guests staying on site.
  • An overview of the property’s services, restaurants, events and facilities.
  • The same range of hotel knowledge, presented in a format suited to the kiosk screen.
Learn more Try the demo ↗
In a familiar messenger

WhatsApp Concierge

Guests contact the hotel via WhatsApp, both before arrival and during their stay. The assistant answers questions about the property in a messenger guests already use.

  • Information about opening hours, stay policies and available facilities.
  • The conversation history is always at hand, with no need to search for answers again.
  • Contact with AI without opening the hotel website or scanning a code.
Learn more
Before arrival

Remote check-in

Give guests access to a check-in form before arrival. They can enter their details and the required information at their own pace, while the reception team gains time to prepare a welcome.

  • A form available via a link sent to the guest.
  • Fields and consents tailored to your property’s procedures.
  • The process can be connected to a PMS, depending on the available integration.
Learn more Try the demo ↗

Online check-in does not automatically mean guests can access their room without visiting reception. Key collection and the remaining steps depend on the hotel’s procedures and integrations.

Make guests’ stays easier. Give reception room to breathe.

Choose the channels that suit your property and connect them to your arrival preparation process.

Book an AI consultation