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Platform
CogniVis Platform

AI info kiosk for hotels

AI in the info kiosk helps guests find information about the hotel, meals, Wi-Fi, treatments and local attractions.

Book an AI consultation Explore other hotel tools

See how it works

  • Tap the screen to open the hotel guest guide — no QR code scan or personal phone required.
  • Browse information about meals, restaurants, events and the property’s facilities.
  • Select ‘Ask AI’ to ask your own question about the hotel.
  • See how it works with a sample property. We’ll tailor the kiosk content to your hotel.
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Instant answers

  • Responses in under 20 seconds
  • Handle around 86% of enquiries without human involvement
  • Respond wherever it’s convenient for guests to ask
  • Increase engagement and trust in your brand
Book a call and try it More about AI responses
From message to responseAI prepares a response to the guest’s message. With suggestions, staff remain in control of what is sent. Guest message AI AI response Ready for the next conversation

Answers grounded in your hotel’s knowledge

  • Based solely on your specified sources
  • No hallucinations or made-up information
  • If it cannot find the answer, it passes the enquiry to a member of staff
  • A defined knowledge scope – selected pages, files, a knowledge base or other sets of sources
Book a call and try it More about our methodology
Source-based responsesAI checks your hotel website, files, bookings and systems. When information is missing, it passes the question to a staff member or highlights what needs completing in the suggestion.Hotel websiteFilesBookingsSystemsAI Selected sources hotel sources AI response Missing information? Handover to staff

Answers tailored to each guest

  • Support for all languages
  • Adapt the communication tone to your brand
  • Personalisation to match the guest’s communication style
  • Deep understanding of the context and intent behind questions
Book a call and try it out More about personalisation
One hotel. Your communication style.Your hotel’s guidelines, the guest’s language and the conversation context shape the response.Your hotel’s guidelinesCommunication toneGuest’s languagePLENDEConversation context CogniVis AI Guest message A response in your style Consistent with your brand

CogniVis Platform

See how the platform brings together knowledge, channels and team workflows.

Guest journey

From the first question, through booking and the stay, to reviews and conversation analysis.

Hospitality specialisation

When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings.

Frequently asked questions

How does an information kiosk differ from a QR guest guide?

Guests open a QR guest guide on their own phone. An information kiosk provides information and AI assistance on a shared screen in the hotel, such as in the lobby. Guests do not need a phone or app.

What can guests do at the kiosk?

Browse information and the property’s offerings, and ask AI questions. The demo includes meals, restaurants, events and special offers, among other content. We agree the content scope for each hotel individually.

Can I try the kiosk before implementation?

Yes. The embedded demo is interactive — tap the start screen and go to a selected category or AI assistant. The demo shows a sample hotel, not your property’s actual offering.

Is purchasing the device part of the Platform?

The demo showcases the software. We agree the choice of screen, its installation and the technical requirements separately, taking into account the location and how the kiosk will be used.