Fast, thoughtful responses show that you value guest feedback and care about their experience.
No templates – deeply personalised
Every response is tailored to the review's content, the guest's tone and your property's communication style. No more repetitive, impersonal templates. AI creates a unique response every time, addressing the specific points raised in the review.
Full control
Reviews are sensitive. AI suggests responses, but your team decides what gets published. You can accept an AI suggestion with one click or edit it to add a personal touch or include specific information.
Key platforms
Our suggestions support reviews from Google, Booking.com, Tripadvisor, Travelist and Kurzurlaub.
Consistency
AI helps maintain a consistent communication style in your responses, strengthening your property's brand.
More platforms on request
We are constantly working to add support for more review platforms. If you have a specific request, we will add an integration with the platform you need at no extra cost.
Save time
Instant suggestions reduce the time your team spends creating responses from scratch.
Multilingual support
Your team receives suggestions in its own language and can automatically translate them into the language of the review.
More bookings
Faster, personalised responses mean greater visibility on key platforms and a stronger reputation.
CogniVis Platform
See how the platform brings together knowledge, channels and team workflows.
Artificial intelligence analyses the review and generates a personalised response, which your team can approve or edit before publication. This makes responding to reviews faster and more efficient.
