AI answers calls to the hotel, provides information, transfers calls and helps recover missed calls.
The telephone remains one of the most important points of contact with a hotel. See an example conversation, then explore the tools that help handle it from the first ring through to analysing the guest’s needs.
Choose AI’s role in handling your hotel’s calls. We tailor the way calls are answered to your team’s workflow.
AI answers immediately, provides information and handles the simplest, most repetitive questions. Your team can focus on matters that require their attention.
AI answers after a set amount of time — for example, after three unanswered rings. It helps the guest while giving your team time to take over the call.
View a live transcript of the conversation handled by AI. Your team can see the guest’s question and the response before stepping in to handle the matter themselves.
AI recognises the topic and can route the call to one of several designated numbers — for the spa, conferences, reservations or restaurant. We agree the routing destinations and rules with your hotel.
Integrations with providers such as ElevenLabs and OpenAI let you choose an assistant’s voice from extensive libraries. Available voices and languages depend on the provider you select. Below are suggested sample scenarios — the recordings are still being prepared.
“Good morning, hotel reception. How can I help?”
“Good evening! I’d be happy to help you plan a stay with your pet.”
“I’ll put you through to the conference team.”
Return to recordings and transcripts for training and development. Data from phone calls feeds into analysis of your hotel’s communication, helping you uncover guest needs and improve service.
We agree the rules for recording, informing callers, access and data retention before launch. The chart shows an example view, not actual results.
A good conversation is also about what happens between responses. We take care of the greeting, silence and moments of waiting.
A clear start to the conversation, an introduction to the assistant and an invitation to ask a question.
When the caller is silent, the assistant gently checks whether they still need help.
During a longer search, an audio signal or short message confirms that the assistant is still working on a response.
We’re working on an integration with a new generation of native audio models. It’s another step towards more natural, fluid and interactive conversations. The feature and demo recording are still being prepared.
Let’s talk about reception workload, call scenarios and routing at your hotel.
Book an AI consultation