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Platform
CogniVis Platform

Guest guide

AI gives hotel guests access to a QR guest guide with answers about the property, services, local area and attractions.

Book an AI consultation Explore other hotel tools

See how it works

  • All key information in one place
  • Easy access via QR code
  • Built-in AI Assistant answers guest questions
  • Additional space for offers and promotions
  • Easy customisation of the design and content
Book a call and try it Other tools

Instant answers

  • Responses in under 20 seconds
  • Handle around 86% of enquiries without human involvement
  • Respond wherever it’s convenient for guests to ask
  • Increase engagement and trust in your brand
Book a call and try it More about AI responses

Notifications for your team

Reach guests during their stay with messages that genuinely increase sales and satisfaction.

Push notifications, shortcuts and quick contact work without an app installation, reducing guest resistance to virtually zero.

  • A new communication channel for guests currently staying at your property
  • No guest-side app required, while key features still work, including push notifications, shortcuts and quick actions
  • Easier upselling and real-time promotion of on-site events, such as happy hours
  • Last-minute and ‘too good to go’ offers sent to fill an available SPA slot or promote remaining restaurant offerings before closing
  • Automatic post-stay reminders encouraging guests to complete a satisfaction survey
  • If the survey result is positive, the system automatically asks the guest to leave a review
Book a demo See more
Notifications without an app

Last meals -15%

The restaurant closes in 30 minutes. Pick up a meal at a lower price.

SPA slot available! -20%

A last-minute slot for a Thai massage has just become available.

Complete the survey

Share your feedback on your stay in our satisfaction survey.

Happy hours

Happy hours at the lobby bar today from 3 to 7 pm.

Answers grounded in your hotel’s knowledge

  • Based solely on your specified sources
  • No hallucinations or made-up information
  • If it cannot find the answer, it passes the enquiry to a member of staff
  • A defined knowledge scope – selected pages, files, a knowledge base or other sets of sources
Book a call and try it More about our methodology
Source-based responsesAI checks your hotel website, files, bookings and systems. When information is missing, it passes the question to a staff member or highlights what needs completing in the suggestion.Hotel websiteFilesBookingsSystemsAI Selected sources hotel sources AI response Missing information? Handover to staff

Bookings powered by AI

  • Book directly from messages
  • Integration with your PMS / Profitroom
  • Encourage bookings during the conversation
  • Generate ready-to-send offers based on availability
Book a call and try it out More about bookings

Answers tailored to each guest

  • Support for all languages
  • Adapt the communication tone to your brand
  • Personalisation to match the guest’s communication style
  • Deep understanding of the context and intent behind questions
Book a call and try it out More about personalisation
One hotel. Your communication style.Your hotel’s guidelines, the guest’s language and the conversation context shape the response.Your hotel’s guidelinesCommunication toneGuest’s languagePLENDEConversation context CogniVis AI Guest message A response in your style Consistent with your brand

CogniVis Platform

See how the platform brings together knowledge, channels and team workflows.

Guest journey

From the first question, through booking and the stay, to reviews and conversation analysis.

Hospitality specialisation

When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings.

Frequently asked questions

How can I share a digital guest guide with guests?

CogniVis AI makes it easy to share a digital guest guide by generating a unique QR code that guests can scan with their smartphones. The QR code can be placed in a prominent location on the property, such as reception, guest rooms or the restaurant.

What information can I include in the guest guide?

You can include a wide range of information in the digital guest guide, such as property rules, opening hours, services and facilities, the Wi-Fi password, the restaurant menu, local attractions, maps, instructions for using the property and other useful information for guests.

What does AI use to answer guest questions?

CogniVis AI uses your property’s knowledge base, internal documents and previous guest interactions to provide precise, up-to-date answers to questions. You can freely customise the scope of knowledge available to the Assistant built into the guest guide.

Can I customise the guest guide's design and content?

Yes, CogniVis AI offers tools for easily customising the digital guest guide’s design and content. You can adjust the colours, fonts and layout, and add your own logo and graphics, so that the guest guide matches your property’s visual identity.

Can I update information in the guest guide in real time?

Yes, CogniVis AI makes it easy to update information in the digital guest guide quickly. Changes are immediately visible to guests, helping you keep the information up to date and accurate.

What are the benefits of sharing a digital guest guide with guests?

Sharing a digital guest guide with guests offers many benefits, including an improved guest experience through easy access to information, reduced pressure on reception through automated answers to questions, increased guest engagement through the interactive AI Assistant and the ability to promote services and special offers directly in the guide.