Which languages does the AI communicate in?
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The AI assistants that answer guest enquiries automatically adapt their responses to the language in which the question was asked. CogniVis supports the vast majority of the world’s languages, including all the most popular languages used by hotel and accommodation guests.
Which languages are the interfaces available in?
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CogniVis interfaces – including fixed elements such as Chat Widget navigation buttons, guest guide content and messages – currently support English, Polish, French, Czech, German, Italian, Slovenian, Slovak, Romanian, Swedish, Dutch, Hungarian, Danish, Portuguese, Spanish, Croatian, Lithuanian and Ukrainian. Additional interface languages can be added on request.
Can I define the AI’s communication tone and style?
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Yes, CogniVis AI lets you adapt the communication tone and style to your brand’s character and your guests’ expectations. You can choose from different styles, including formal, friendly, professional and playful, to provide a consistent communication experience.
Can I define different communication styles for different channels?
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Yes, CogniVis AI lets you adapt the communication style to the specifics of each channel, such as email, website chat, social media and more. This helps you provide an optimal guest experience regardless of the contact channel selected.
Can I define the scope of knowledge used by the AI?
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CogniVis AI can integrate with a range of knowledge sources, including your property’s website, internal documents, knowledge base, PMS systems and more. You can select the specific sources the AI will use to answer guest enquiries.
Can I define different knowledge scopes for different channels?
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Yes, CogniVis AI lets you adapt the scope of knowledge to the specifics of each channel, such as email, website chat, social media and more. This ensures that the AI uses the most relevant information sources for each contact channel.
Which guest guide elements can I customise for my property?
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The intelligent guest guide is built using a convenient visual editor that lets you tailor different elements to your property’s specific needs. You can edit sections, categories, articles, images, colours, fonts and other visual elements to create a personalised, engaging guide for your guests.
Which Chat Widget elements can I customise for my property?
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The Chat Widget offers extensive personalisation options, allowing you to tailor its appearance to your property’s specific needs. You can change colours, fonts, buttons and icons, as well as add your own logo. You can also configure greetings, messages and other text elements to provide a consistent branded communication experience.
