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Platform
CogniVis Platform

Booking

AI prepares replies to Booking.com reviews while preserving the stay context, brand tone and staff control.

Book an AI consultation Explore other hotel tools

See how it works

  • Your team can reply to reviews 3x faster
  • AI suggestions ready to use or edit
  • Relevant suggestions based solely on designated sources
  • Conversational modification and customisation of suggestions
  • People retain full control over the final response
Book a call and try it Other tools

Demonstration recording in Polish.

Ready-to-use response suggestions

  • Instant response suggestions
  • Ready to copy or edit
  • Faster responses and fewer mistakes
  • Full control over the final response
Book a call and try it out More about AI responses
From message to responseAI prepares a response to the guest’s message. With suggestions, staff remain in control of what is sent. Guest message AI Suggestion to edit Staff decide what to send

Suggestions grounded in your hotel’s knowledge

  • Based exclusively on designated sources
  • No hallucinations or made-up information
  • Missing information is highlighted for a human to complete
  • A defined knowledge scope: selected pages, files, knowledge bases or other source sets
Book a call and try it out More about our methodology
Source-based responsesAI checks your hotel website, files, bookings and systems. When information is missing, it passes the question to a staff member or highlights what needs completing in the suggestion.Hotel websiteFilesBookingsSystemsAI Selected sources hotel sources Suggestion to edit Missing information? Staff complete the details

Suggestions that save time

  • Guide suggestions using simple instructions
  • Add contextual information as you go
  • Automatically translate into any language
  • Stay in control without sacrificing speed
Book a call and try it out More about AI responses

Demonstration recording in Polish.

Responses in your brand’s voice

  • Support for all languages
  • Adapt the communication tone to your brand
  • Personalisation to match the guest’s communication style
  • Deep understanding of the context and intent behind questions
Book a call and try it out More about personalisation
One hotel. Your communication style.Your hotel’s guidelines, the guest’s language and the conversation context shape the response.Your hotel’s guidelinesCommunication toneGuest’s languagePLENDEConversation context CogniVis AI Guest message A response in your style Consistent with your brand

CogniVis Platform

See how the platform brings together knowledge, channels and team workflows.

Guest journey

From the first question, through booking and the stay, to reviews and conversation analysis.

Hospitality specialisation

When building CogniVis, we focused on deep specialisation in the hotel industry. Discover the benefits this brings.

Frequently asked questions

Where does AI get the knowledge it uses to generate suggestions?

CogniVis AI uses a range of knowledge sources, including the property’s website, internal documents and even previous guest interactions. This enables it to provide accurate, up-to-date answers to a wide range of questions.

How does the Booking.com integration work?

The Booking.com integration gives CogniVis AI access to guest reviews posted on the platform. AI analyses the review and generates response suggestions that can be easily customised and approved before publication.