The assistant works where the staff member is already handling the case
There is no need to move the text to a separate tool. The extension uses the content visible in the current tab and the hotel's approved knowledge.
Request to amend document details
The guest describes a correction to the invoice details. The portal shows the request history and basic booking details, but requires a response from a member of staff.
Respond without switching applications
AI organises the required information and creates a draft in line with the procedure. The staff member adds the missing detail and presses the portal's send button themselves.
- context read from the current view
- ready-to-use content in line with the procedure
- full control over sending
An AI layer for systems without a dedicated integration
Portal suggestions speed up work in CRMs, extranets and browser-based administration panels. The module does not bypass permissions or operate outside the user's view.
Reads the current view
It uses the conversation content and record data that the staff member is authorised to see on the open page.
Creates a response in place
It shows a suggestion without copying data into a separate chat or editor.
Leaves the decision to the user
The staff member edits and sends the content using the portal's standard functions.
How is a portal suggestion created?
Open the case
The staff member opens a conversation or record in the system they use every day.
Read the visible context
The extension analyses only the information available in the user's current view.
Connect to knowledge
AI finds the relevant procedure and prepares a draft response.
Review and send
The staff member edits the content and uses the send button in the relevant portal.
The open tab and staff permissions define the data scope
The module does not create a hidden integration with the entire system. It works with the visible page and knowledge sources made available to the user.
What does AI use?
- visible conversation or record
- approved knowledge and procedures
- logged-in user's permissions
- selected language and response tone
What does the team receive?
- response suggestion in the current view
- flagging of information to be completed
- optional activity record in the panel
The extension helps write, but does not take over the system
The staff member can see which context the suggestion uses, change it and always perform the sending or operation in the portal themselves.
The user launches the assistant on the relevant page, checks the data and approves the final content and action.
The module does not bypass security measures, download the portal's entire database, click on the user's behalf or handle public reviews or reputation-related comments.
Less switching between the system and the AI tool
The response is created without leaving the page where the case is being handled.
The context and content do not need to be moved manually between applications.
The portal remains the place for final review and sending the message.
The extension extends the existing portal
The solution works through AI in the browser and connects to the hotel's knowledge. The central panel can record the activity if the process requires it.
Related process elements
Frequently asked questions
Does the portal need an API?
No. The module works as a browser overlay and uses the content visible to the logged-in staff member.
Can AI send a response on the staff member's behalf?
Not in this module. The user always approves the content and initiates sending it in the portal.
Can the plugin see the entire system?
No. Its scope is limited to the current page, configuration and the logged-in user’s permissions.
Does the module respond to reviews?
No. Public reviews and comments are handled in a separate reputation management area.