An important answer may exist only in a staff procedure
AI compares guest questions with knowledge from the website, documents and team, retaining the source and confirmation status for every fact.
Family page and reception procedure
The procedure covers cots, wellness hours and children’s stay rules, but the website provides only a general description of the facilities.
List of gaps with sources
Each gap includes its relevance to the guest, source, suggested place for publication and required verification status.
- specific missing information
- document or person providing the source
- priority and suggested subpage
Missing content does not always mean missing knowledge
The module reveals the difference between what the hotel actually knows and what a guest can find. It does not publish internal knowledge without confirmation.
Compares sources
It compares website content with documents and approved findings from the Context Interview.
Explains relevance
It shows which guest question the missing information answers and where it should appear.
Sets priorities
It orders gaps by relevance, source reliability and readiness for publication.
How does internal knowledge become a list of gaps?
Gathering knowledge
The platform organises documents and approved agreements with the team.
Page scan
The website integration checks which information is already publicly available.
Comparison
AI identifies information important to guests that the website does not contain or describes incompletely.
Verification and priority
The knowledge owner confirms the fact, while the editor chooses where and in what order to add it.
Every gap has a source and confirmation status
Information from a conversation with an employee does not automatically become a public fact. It first goes to the process owner for approval.
What does AI use?
- indexed website content
- approved hotel documents and materials
- knowledge from the Context Interview
- questions and needs important to guests
What does the team receive?
- list of missing or incomplete information
- source and confirmation status for each gap
- priority and suggested publication location
Not all internal knowledge should appear on the website
The process owner confirms its accuracy, currency and suitability for publication. Operational or confidential content can remain exclusively in the AI Platform.
The team confirms each gap, identifies the information owner and decides whether and where to publish it.
The module does not treat an unverified statement as fact, disclose confidential knowledge, write the final content or publish changes.
A more complete website built on the hotel's knowledge
The team receives a list of answers that guests cannot currently find.
Every recommendation identifies a document or approved agreement.
Information that matters to decisions and is ready for publication can be added first.
The website is compared with the organisation's controlled knowledge
The AI Platform and Context Interview provide knowledge, while the website integration shows how much of it is currently covered on the website.
Related process elements
Frequently asked questions
Does AI publish information found in documents?
No. The knowledge owner first confirms that it is accurate and can be made public.
Does the module detect outdated content?
It can flag a discrepancy between the website and a newer source, but the team decides which information applies.
Is a Context Interview required?
Yes, for this module, because it reveals knowledge and exceptions that are often absent from documents.
Does every gap require a separate subpage?
No. The result may suggest updating a section, FAQ, table or external profile, or creating new content.