Priority reflects importance, urgency and risk
The queue does not organise cases solely chronologically. It combines deadline, topic, rating and the momentum of the public discussion.
Reviews and comments from multiple sources
A negative review, a routine compliment and a comment in a rapidly growing thread appear in the panel.
Order, owner and status
The growing thread receives the highest priority, an owner and a shorter deadline, while the remaining cases stay organised.
- one list from all connected sources
- priority based on significance and urgency
- owner, deadline and current status
Operational control of reputation workflows
The module extends the central dashboard with order, accountability and status history. It does not prepare or publish responses itself.
Brings cases together
Collects reviews and comments from different platforms in one queue.
Sets priorities
Takes deadlines, ratings, topics, momentum, alerts and risk level into account.
Assigns accountability
Each case receives an owner, status, deadline and change history.
How does a comment reach the right person?
Case received
The dashboard receives a new review, comment or reputation alert.
Priority assessed
The system combines the topic, rating, timing, momentum and available risk level.
Assignment
A rule or authorised user selects the owner and deadline.
Status updated
The queue records work, handovers, publication or escalation of the case.
Every case has a visible status and history
The team can check when the comment arrived, who took it on, why it received its priority and what happened next.
What does AI use?
- reviews and comments from the dashboard
- topics and analysis results
- alerts, deadlines and discussion pace
- priority and ownership rules
What does the team receive?
- organised case queue
- priority, deadline and owner
- status and handling history
The team can change the priority and owner
Automatic organisation is the starting point. Users can add further context and manually reorganise the work.
An authorised user can change the priority, deadline and owner, hand over the case or escalate it.
The module does not create response content, publish it, decide on high-risk cases or close a task without a recorded outcome.
One list instead of scattered notifications
The team knows which case needs a response first and why.
Every comment has an assigned person or team responsible for the next step.
Open, prepared, published and escalated cases remain clearly separated.
The queue connects analysis, alerts and response tools
The Central Reputation Panel supplies cases, analysis helps describe the topic, and alerts and the risk filter affect priority.
Related process elements
Frequently asked questions
Does the queue cover multiple properties?
It can cover one hotel, the entire brand or a filtered set of properties.
What determines the priority?
The deadline, rating, topic, discussion pace, alerts and risk level, in line with the hotel’s rules.
Can the owner be changed manually?
Yes. An authorised user can hand over the case and record the reason for the change.
Does the queue publish responses?
No. It organises the work and passes the case on for suggestions, review or escalation.