The alert explains why the issue needs prompt attention
The team receives an excerpt and a direct link, rather than a general notification about new activity.
Safety-related review
A guest posts a low rating and describes an incident that falls within topics requiring immediate escalation.
Source and reason for the alert
The alert includes a quote, platform, publication time, rule applied and a link leading directly to the issue.
- specific trigger reason
- quote and original thread
- priority and appropriate response path
Alerts for important issues, not every activity
The module filters incoming statements according to the hotel’s rules. Thresholds can cover ratings, topics, words and the pace at which discussions develop.
Monitors thresholds
It identifies ratings and topics that meet the defined alert conditions.
Detects growth
It alerts you when a public thread starts attracting further comments rapidly.
Leads to the source
It includes a quote, platform, date, rule and direct link to the statement.
How is a reputation alert created?
Set the rules
The hotel defines rating thresholds, words, topics, activity levels and notification recipients.
Read new reactions
The dashboard receives reviews and comments from connected sources.
Check the conditions
The system compares the statement with the active alert rules.
Send the alert
The right person receives the context, reason and link to the original thread.
The alert preserves the statement and the rule that triggered it
The recipient can immediately check whether the classification is correct. The notification does not replace the original content.
What does AI use?
- new reviews and comments
- rating thresholds and priority topics
- alert words and growth rate
- recipient and notification channel rules
What does the team receive?
- alert with a quote and source
- explanation of the rule applied
- direct link to the issue
The hotel decides what genuinely requires an alert
Rules that are too broad create noise, while rules that are too narrow may miss an important issue. Thresholds can be refined using alert history.
The team sets thresholds, topics, recipients and notification channels, and assesses whether an alert requires further action.
The module sends alerts, but does not respond publicly, establish the facts or make crisis decisions independently.
Important reactions reach the right person immediately
A new negative review or growing thread does not have to wait for someone to check the dashboard manually.
The recipient knows which rule and excerpt triggered the alert.
The link leads directly to the review or comment requiring attention.
The reputation panel detects the issue and alerts the team
Source comments come from the Central Reputation Panel. The alert can be delivered through the agreed work channel.
Related process elements
Frequently asked questions
Is an alert created for every negative review?
Only when the comment meets the thresholds and rules set by the hotel.
Can the system alert us to a rapidly growing thread?
Yes. One rule could be based on the rate at which comments or reactions are increasing.
Does the alert include a link to the source?
Yes. It should lead directly to the relevant review or comment.
Does the system respond automatically after an alert?
No. The alert sends the issue to a queue, crisis support or a member of staff.