A small benefit helps guests start using the guest guide
The guest scans the code at reception, reviews the conditions and collects the approved benefit. Only then do they separately decide whether to enable additional features.
A drink for first activation
The hotel offers one alcohol-free drink per stay to guests who open the guest guide for the first time using a QR code in the lobby.
Benefit ready to redeem
The guest guide shows the conditions, collection point and redemption status without linking the voucher to mandatory marketing consent.
- unambiguous eligibility criterion
- simple collection confirmation
- separate consent decisions
Activate the guest guide through a transparent benefit
The module manages simple incentives linked to guest guide usage. It does not replace a loyalty programme and should not pressure guests into giving consent unrelated to the benefit.
Define the benefit
Set the type, limit, validity period and redemption location for an approved incentive.
Check the condition
Recognise when a simple action has been completed, such as first opening the guest guide using the correct code.
Show the status
Give guests a clear voucher, the conditions and information on whether the benefit has already been redeemed.
How does a guest incentive work?
Set the rule
The hotel describes the action, benefit, limits and validity period in a simple, easy-to-understand way.
Present the conditions
The guest guide shows the rules before activation and does not hide any additional requirements.
Action confirmed
The system checks that the approved criterion has been met and creates a voucher or other proof.
Benefit redeemed
A staff member or integrated process records the redemption to maintain the correct limit.
A simple rule limits mistakes and misuse
All that is needed is a stay or session ID, a fulfilled criterion and a redemption status. Consent for notifications or location should not be a hidden requirement.
What does AI use?
- benefit and terms description
- triggering event
- limit per stay or guest
- grant and redemption status
What does the team receive?
- clear voucher or confirmation
- redemption instructions
- benefit grant and redemption history
The hotel approves the rules; guests choose their consents separately
The team decides on the value, limits and redemption method. The interface clearly separates the incentive itself from consent relating to communication, location or marketing.
A staff member can switch off a campaign, resolve an unusual redemption and manually correct the status after confirming the event.
The module does not build a points-based loyalty programme, grant costly benefits without rules or require consent for notifications, location or marketing.
More guests discover the hotel's digital options
A clear benefit lowers the barrier to first using the guest guide after arrival.
Guests know from the outset what they will receive, what action is required and where to redeem the benefit.
Activating additional functions remains a conscious and reversible decision.
The guest guide manages the condition and confirmation
The basic incentive can work from a stay ID and an event in the guest guide. The hotel decides how it is redeemed for a specific service or point of service.
Related process elements
Frequently asked questions
Can the benefit depend on enabling notifications?
It may support this action only under clear conditions, but consent itself must be voluntary, separate and reversible.
How can repeated use be limited?
The rule can link the benefit to a stay ID and record its redemption status.
Is this a full loyalty programme?
No. The module handles simple activation incentives, not points, tiers and long-term accounting.
Does a guest lose basic functions without additional consent?
No. Refusing consent for location or notifications should not deprive guests of basic stay services.