A short survey reveals a problem before the stay ends
The timing of the question is based on the stage of the stay, not a random campaign. The response retains its context and reaches the team in a clear format.
First evening after check-in
The guest has enabled notifications. After a few hours, the hotel wants to ask two questions about the room and first impressions.
Rating and topic linked to the stay
A low rating with a comment about noise is flagged as a signal requiring the team's review.
- rating and comment from the relevant survey
- timing and context of the active stay
- clear label for the response topic
A short survey at the right time
The module sends approved surveys based on events and timing rules. It organises responses but does not resolve detected problems independently or publish reviews.
Chooses the timing
It launches the appropriate form based on the stay status and rules set by the hotel.
Collects concise feedback
It limits the number of questions and adapts them to the specific stage so as not to burden the guest.
Highlights signals
It organises ratings and topics, helping the team quickly spot responses requiring attention.
How does the survey reach the guest?
Identifying the stage
The module reads the PMS to determine whether the guest is before arrival, after check-in, during the stay or at the end of the stay.
Selecting the survey
It applies the approved form and frequency rule appropriate to that point in the stay.
Sending the question
The notification leads to a short survey in the guest guide for guests who have activated the channel.
Organising responses
The rating, comment, topic and time are recorded in the context of the stay and shown to the team.
Every response has timing and stay context
The PMS provides the stay stage, the notification channel and the guest guide the form. The team should define the minimum frequency and how to handle low ratings.
What does AI use?
- stay status and ID from the PMS
- active consent for notifications
- approved set of questions
- timing and frequency rules
What does the team receive?
- rating and comment linked to the stay
- response topic
- signal requiring the team's review
The hotel sets the questions and response process
The team approves the forms, send times and signal thresholds. A human decides how to respond to a specific comment and whether to raise a case.
A staff member reviews responses, contacts the guest when there is a problem and can disable or change the survey rule.
The module does not publish reviews, promise compensation, close problems automatically or send freely generated questions outside the approved form.
The hotel hears from guests before they leave
A low rating can be noticed while the team still has a chance to improve the stay.
The response is linked to the stage and specific stay, rather than being an anonymous form completed later.
Timing and frequency rules limit surveys to moments when they make sense.
The PMS triggers the right survey timing
The module combines stay status from the PMS, a notification channel and a form in the guest guide. Guest requests or remote check-in can later add further context.
Related process elements
Frequently asked questions
When does the guest receive the survey?
At a time defined by the hotel and confirmed by the stay status, for example a few hours after check-in.
Are notifications required?
Yes, for the described sending journey. The guest must first activate this channel in the guest guide.
Does AI contact the guest automatically after a low rating?
Not at this stage. It flags the response, and the team decides how to respond.
Is an incentive necessary?
No. It may increase participation, but the survey works without one and should remain short and relevant.