Reception receives a clear case, not an incomplete message
A simple form guides the guest through the report and immediately records the information needed to identify the stay and follow up.
The air conditioning is not cooling
The guest selects the fault category, describes the problem, adds a photo of the controller and indicates whether staff may enter the room while they are away.
Complete data for a quick response
The case receives a timestamp, contact details and room context before being sent to the designated service location.
- description of the problem and optional attachment
- link to the relevant stay
- a clear record for further handling
A simple form for faults and concerns during a stay
The module collects a report and forwards it to the agreed channel. It gives the hotel a chance to respond, but does not diagnose the fault, promise a repair time or close the case itself.
Collects the essentials
It guides guests through the category, description, photo and information needed to handle that type of case.
Adds context
It links the report to the active stay, time and agreed contact details.
Routes the case
It forwards the complete information to the designated queue, inbox or team responsible for responding.
How does a report reach the service team?
Choose a category
The guest selects the type of issue so the form can show the right questions and service destination.
Add details
They add a description, optional photo and information needed for a safe response.
Link it to the stay
The system adds agreed context, such as the room number, stay dates and contact details.
Forward it to the team
The report reaches the designated channel with the date and all the information provided.
Stay context eliminates additional questions
The hotel receives only the data needed to handle the specific case. Photos and additional information are optional, and the form can vary by category.
What does AI use?
- report category and description
- optional photo
- active-stay context
- consent or contact preference
What does the team receive?
- structured request
- link to the guest and stay
- record of when and where the case was handed over
The hotel defines categories and handling procedures
The team defines which issues can be reported, which fields are required and where each category is sent. A staff member assesses the priority and takes further action.
A staff member receives the request, contacts the guest, agrees how it will be resolved and updates its status in the operational process being used.
The module does not identify the cause of a fault, automatically assign a technician, guarantee a resolution time or independently mark the case as closed.
Problems become visible during the stay
The hotel can respond before the guest leaves and publicly describes the unresolved issue.
The description, category and stay are submitted together, reducing the need to ask for basic details manually.
Each type of request can be sent to a predefined service point.
The guest guide collects; the operational process handles
The form works in the hotel guest guide. Its results can be sent to email, a task queue or another specified channel used by the hotel.
Related process elements
Frequently asked questions
Can the guest add a photo?
Yes, if the hotel enables this option for the relevant category. The attachment does not have to be mandatory.
How does the hotel know which stay the issue relates to?
The request is submitted in the guest guide assigned to the active stay and retains its permitted context.
Does the module resolve requests automatically?
No. It collects and forwards the complete set of details, while the team remains responsible for deciding how to respond.
Can different forms be created for different issues?
Yes. Categories can have their own questions and be sent to different service points.