The reminder comes from the conversation, not a ready-made template
AI knows what information the hotel is waiting for and when to follow up with the customer, in line with the agreed scenario.
The customer was meant to confirm the number of nights
The offer was sent three days ago. The hotel is waiting for the number of rooms, and the first follow-up is allowed after three days.
Specific follow-up
Have you been able to confirm the approximate number of nights? Once we receive this information, we will update the offer option for your team.
- refers to the last agreement
- does not change the offer terms
- remains subject to approval
Every conversation has a deadline and a next step
A follow-up relates to an ongoing conversation started by the customer. The module monitors silence, context and the reminder limit, but does not become a mass outbound tool.
Keeps track of time
It checks for a lack of response according to deadlines set separately for each stage and type of enquiry.
Reads the context
It recognises which document, decision or piece of information the team is currently waiting for.
Applies limits
It takes into account the maximum number of attempts, intervals and conditions for ending the sequence.
How does AI prepare the right follow-up?
Reading the last step
AI identifies the last message, the open agreement and the customer’s expected response.
Checking the deadline
It compares the time without a response with the rule for the relevant process and stage.
Preparing the content
It creates a brief reminder referring to the specific purpose of the conversation.
Sales decision
The employee approves the message, changes the deadline or ends further reminders.
Time rules meet the conversation content
The passage of time alone is not enough. The module also needs to know what the next step concerned and whether a reply has appeared in the thread in the meantime.
What does AI use?
- full email thread
- date of last contact
- timing and limit rules
- offer, arrangements and expected next step
What does the team receive?
- suggested contact date
- draft reminder
- status and sequence step number
The sequence does not run without limits
The hotel sets the intervals, maximum number of reminders and events that end the process. Staff can stop further suggestions at any time.
At this level, the salesperson approves every send, can change the timing and content, or end the sequence manually.
The module does not send messages automatically, change the terms of an offer, independently mark a lead as lost or run marketing campaigns.
Fewer conversations left without a next step
The team knows which conversations are awaiting a follow-up and why.
The content refers to a specific arrangement instead of asking a general question about the decision.
Timing and limits are shared across the team and adapted to the process.
The email thread provides context and timing
The assistant needs the correspondence history and process rules. A CRM can add to the picture later, but is not required to prepare a basic follow-up.
Related process elements
Frequently asked questions
When is a follow-up created?
According to the hotel’s rules, which may vary depending on the type and stage of the enquiry.
Does AI know what to follow up on?
Yes. It reads the latest arrangements and the indicated next step in the conversation.
Can the number of reminders be limited?
Yes. The scenario sets the maximum number of attempts, intervals and end conditions.
Is the follow-up sent automatically?
Not at this level. Automatic sending may only form part of an approved Offer Bot scenario.