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Training

AI training for Hotele Syrena

From your first prompt to working with AI together

A one-day training session for the management team and key managers at Syrena Hotels—10 people in total. We focused on quickly getting started with AI, helping the team become comfortable with the technology and building processes around the capabilities of AI agents, while maintaining privacy and security standards.

8.9/10

Format

One-day training session, 09:00–17:00

Training groups

Management board and key managers — 10 people

Move quickly from learning about AI to working with AI

The aim was to start using AI in the hotel without a lengthy preparation period. We combined learning about the tools with engaging exercises, developing shared team context and exploring participants’ ideas for their own processes and implementations.

Shared knowledge, privacy and security

We discussed how to help staff become comfortable with new tools and organise the work of AI agents around the team’s knowledge. This included SharePoint, a local and shared CLAUDE.md file, and a skills structure. Privacy and security standards were built into the work with these new capabilities from the outset, rather than added at the end of the process.

Training agenda for Syrena Hotels

  1. 09:00–10:00

    Organisation, objectives for the day and an inspiring introduction

    AI in managers’ work — agreeing the objectives for the day and introducing the technology’s capabilities.

  2. 10:00–10:45

    Claude basics

    Projects, files, prompting, working loops, skills and a demonstration of Claude Code.

  3. 10:45–11:00

    Coffee break

  4. 11:00–12:00

    The team’s shared brain

    SharePoint, local and shared CLAUDE.md context, and the skills structure.

  5. 12:00–13:30

    AI tools overview and engaging exercises

    Gamma — a simple presentation. Artlist — a short video. Suno — music. Lovable — a landing page or dashboard.

  6. 13:30–14:30

    Lunch

  7. 14:30–15:30

    AI-related development topics

    GEO and software evaluation.

  8. 15:30–15:45

    Coffee break

  9. 15:45–17:00

    Questions, brainstorming and implementation scenarios

    Participants’ questions, collaborative work on ideas and scenarios for using AI.

Feedback after the training

The score of 8.9/10 summarises the training’s rating; it does not measure time savings or increased sales. It indicates how the training was received — the effects of implementing AI in day-to-day work require separate assessment.

See how we train hotel professionals

In a separate series delivered with IGHP, we explore AI applications in a manager’s work and before, during and after the guest’s stay. Discover the programme and the anonymous findings from the survey following one edition.

Discover the IGHP series →

Let’s discuss training for your team

Let’s tailor the programme to your team’s day-to-day work, experience and hotel processes.

Book an AI consultation