An available service does not have to go unused
When an appointment becomes available during the day, a staff member can notify guests currently on site without calling every room or publishing a general announcement.
A single available spa appointment
Reception wants to tell guests currently on site about a massage available that day at 18:00.
A short message at the right time
The approved message is sent to the selected group and directs guests to the relevant section of the guest guide or the specified contact.
- content and recipients defined by the staff member
- sent only to guests with active consent
- history of sent messages
A direct channel to guests during their stay
This module is used for controlled operational and sales messages. It does not select campaigns or recipients independently — it organises delivery through the guest guide and enforces consent requirements.
Selects a group
It allows messages to be sent to guests who meet a defined criterion, such as currently staying at the property.
Sets the timing
It supports immediate delivery or scheduling for a specific time chosen by a staff member.
Respects consent
It sends notifications only to people who have activated this channel and can disable it at any time.
How is a stay notification created?
Choose the purpose
A staff member decides whether the message concerns organisational information, an available service or an opportunity at the property.
Define the recipients
The team selects a guest group and checks how many of them have active notifications.
Prepare the content
A short message is created with the correct time, terms and a link to the guest guide or contact.
Approve and send
The staff member checks the preview, starts the delivery and can see a record of it in the history.
Content, group and consent create a safe delivery process
The module requires an active guest guide and the guest’s consent to receive notifications. Recipient criteria should be limited to the data needed for the specific message.
What does AI use?
- approved message content
- selected guest group
- delivery time
- notification activation status
What does the team receive?
- notification delivered to eligible guests
- link to information or a service
- record of content, recipients and delivery time
Every delivery is initiated by the team
The staff member decides what to send, when and to whom. A preview of the recipient count and final content reduces the risk of accidental or overly broad communication.
The team creates or approves the content, selects the segment and delivery time, and can stop a scheduled message.
The module does not select offers independently, personalise messages for individual guests, place orders or send anything without active consent.
Up-to-date information reaches the right guests
Messages reach guests using the guest guide directly, without burdening reception with phone calls.
An available slot or short-term opportunity can be shown to people who are already staying at the property.
The hotel controls the content, recipients, timing and history of every notification.
The guest guide is the channel; consent is the condition
The foundation is a hotel guest guide with notification support, plus a panel where staff prepare messages. Stay data may help with group selection at later stages.
Related process elements
Frequently asked questions
Will every guest receive a notification?
No. The message is sent only to the selected group of people who have activated notifications in the guest guide.
Can delivery be scheduled?
Yes. A staff member can send the message immediately or set a specific time for it.
Does AI select the offer and recipients automatically?
Not at this level. The hotel team decides the purpose, group and content.
Can guests turn off notifications?
Yes. Activation is voluntary, and consent can be withdrawn at any time.