The alert shows evidence, not intent
An unusual question or private address alone is not enough. A flag appears only when there is a specific, verifiable connection.
Request for detailed group rates
The message came from a private address, but the signature and public professional profile link the sender to a competing group.
Risk with supporting evidence
The sales representative sees the sources of the connection and chooses whether to respond and what information to share.
- link to public source
- flag confidence level
- no automatic blocking
Caution based on facts
The module does not try to guess hidden intent. It combines sender data with a list of competitors and public sources, presenting the conclusion as a risk for assessment.
Checks connections
It compares the domain, signature, company and available profiles with the agreed list of competitors.
Shows the evidence
Every alert includes a specific source and reason, rather than just a risk label.
Leaves the decision to the team
The sales representative chooses how to respond and can dismiss an incorrect flag.
How does AI verify a suspicious enquiry?
Reading the lead profile
The module retrieves the sender's address, domain, signature, company and the context of the current enquiry.
Checking sources
It compares the data with the approved competitor list and public information.
Assessing a specific connection
It separates hard facts from weak signals and determines the confidence level.
Alert for the sales representative
It shows the reasoning and leaves the decision about further handling to the employee.
The connection must be verifiable
The flag is based on message data and specific public information. The style of the enquiry, a private domain or a similar name should not determine the risk on its own.
What does AI use?
- sender address, domain and signature
- company name and profile
- content and nature of the enquiry
- approved competitor list and public sources
What does the team receive?
- possible risk flag
- specific connection and its source
- confidence level for the sales representative to assess
No alert makes the decision for a person
The flag helps determine the scope of the response. It does not state the sender's intent and cannot automatically end the handling process.
The sales representative decides whether and how to respond, can dismiss the alert and provide feedback for the rules.
The module does not accuse the sender, block messages, reject enquiries or base decisions solely on similarities in the name or message style.
Risk is visible before details are shared
The salesperson sees a possible connection before preparing a detailed proposal.
The alert leads to the source and separates confirmation from a weak signal.
The team can consciously limit the data shared or handle the enquiry as standard.
Research provides the data needed for verification
The module uses the lead profile, message data, competitor list and approved public sources.
Related process elements
Frequently asked questions
Is every enquiry from a personal address suspicious?
No. A personal domain may be just one signal and is not enough to flag an enquiry.
Will AI automatically reject a competitor?
No. The decision always rests with the employee.
Where does the information about the connection come from?
From message data and agreed, publicly available sources.
Can an incorrect flag be corrected?
Yes. Feedback can be incorporated into the hotel’s rules.