An additional service should meet a genuine need
AI does not display a catalogue of every extra. It selects those that fit the brief, participant profile and the client’s previous choices.
Two-day board meeting
Twenty-four participants are travelling from several cities. A dinner is planned, and the company used transfers for its previous event.
Two extras with a rationale
AI suggests a station transfer and a private dining room, then creates a natural passage for use in the response.
- reason each service is a match
- ready-to-use message passage
- not added automatically to the quote
Fewer suggestions, greater relevance
The module matches a specific need with the hotel’s approved catalogue. The recommendation should help the client deliver their event, not simply increase basket value.
Understands the need
It combines the event type, participant profile, logistics and purpose of the stay into one context.
Selects a service
It searches only for extras available in the approved catalogue and compliant with its restrictions.
Helps communicate the value
It prepares a brief rationale and message passage without an intrusive product list.
How does AI select an additional service?
Analyse the profile and brief
AI identifies the company, participants, programme, logistics and confirmed needs.
Check the catalogue
It compares the context with the property’s current services, terms and restrictions.
Assess the match
It gives the reason for the recommendation and separates confirmed needs from hypotheses.
Salesperson’s choice
The staff member decides which suggestions to present and how to include them in the conversation.
The recommendation connects the client with the hotel’s real offer
The more complete the brief and relationship history, the more relevant the suggestions. If a service or term is not confirmed, there is no recommendation—not improvisation.
What does AI use?
- company and participant profile
- complete event or stay brief
- relationship history and previous choices
- approved catalogue of services and restrictions
What does the team receive?
- list of matched services
- needs-based rationale
- response passage ready to edit
The salesperson chooses what genuinely helps the client
Each suggestion can be skipped, changed or replaced. The module does not add a service to the quote or present it to the client independently.
The salesperson chooses, changes or skips the recommendation and approves how it is presented to the client.
The module does not set prices, confirm service availability, create quotes or send suggestions to the client.
A fuller offer based on context
Suggestions are based on the group’s needs, programme and the logistics of the specific event.
The team can see suitable services that are easy to overlook when replying quickly.
The recommendation includes an argument and a passage of text, not just a product name.
The service catalogue meets the lead’s full context
The module uses research findings, the brief, contact history and the hotel’s approved knowledge. Quoting remains a separate step.
Related process elements
Frequently asked questions
Does AI suggest all available add-ons?
No. It selects only those with a clear rationale based on the guest’s needs.
Does it take previous interactions into account?
Yes. If shared, it can use previous choices and preferences.
Can it suggest partner services?
Yes, if they are included in the hotel’s approved catalogue together with their terms of use.
Does an upsell go straight into the calculation?
No. The selected service can first be passed to the Ready calculations module.