We connect information from websites, documents, conversations and hotel systems. We organise it so that AI uses the right source, current agreements and the permitted data scope—instead of guessing an answer.
We select data for the process you want to improve. Approved knowledge is enough to answer questions about SPA opening hours. Current offers require access to the right system, while continuity in a conversation requires contact history. Each source has a different role.
The website describes the offer, the PMS knows the stay details and email stores agreements. We do not treat them as interchangeable.
We retain context, dates and links so the basis of an answer can be checked.
AI receives the scope needed for the task, not automatically all the hotel’s data.
We connect selected hotel inboxes to a searchable correspondence index. AI can find previous agreements, conversation participants and the relevant attachment, while an employee can return to the source message. It provides context for other tools—not an automatic sending mechanism.
See the solution →We make recordings and transcriptions of phone conversations available to other AI modules. Instead of relying on memory for an organiser’s needs, a staff member can find a specific statement and return to the relevant point in the conversation.
See the solution →We turn document scans and photos into text and agreed data fields. AI can find a provision in a set of rules, read a table or use a room specification while maintaining the link to the document’s original page.
See the solution →We make content from selected hotel subpages available to AI, together with their URLs and the date it was accessed. The integration can also embed agreed widgets, such as chat. It provides the foundation for access to knowledge and the web channel—not an automatic website rebuild or an SEO service.
See the solution →We turn conversations with staff into approved operating rules, exceptions and decision criteria. This gives AI insight into the property's real practices, not just what could be found on the website and in documents.
See the solution →We connect selected drives, folders and knowledge bases into a searchable context layer. AI can use instructions, policies and internal materials while retaining the source, version and agreed access scope.
See the solution →We make agreed data about companies, contacts, leads and sales opportunities available to AI tools. We define write access separately, so subsequent modules can support sales staff without accidentally changing records.
See the solution →We connect agreed AI modules to PMS data about bookings, stays and resource statuses. Reading context and making changes are separate permissions — information about a stay does not automatically mean it can be changed.
See the solution →We organise private conversations from business social media channels so that AI and the team can use previous agreements. We retain the thread context, channel and time of contact. This is a source of knowledge for guest service, not a bot that automatically replies to every message.
See the solution →We collect public comments beneath selected hotel posts, together with the post and discussion thread. This enables subsequent tools to distinguish an enquiry about an offer from a complaint, joke or reply to an earlier comment.
See the solution →We create an organised record of posts and available publication results. AI can use previous topics, materials and audience responses, while marketing can plan further activity without manually reviewing every profile.
See the solution →We collect available reviews from agreed services, together with their rating, date and source. This allows the team to find specific comments, while subsequent modules can analyse guest experiences and prepare responses in the right context.
See the solution →We connect AI to the booking engine so it can use available stay options and direct guests to the right booking journey. The final price, terms and confirmation remain under the booking system’s control.
See the solution →We establish what the employee or guest needs and where the answers currently reside.
We resolve conflicting versions, exclusions and information owners.
We check updates, permissions and behaviour when data is missing before connecting a source to an action.
Assistants, dashboards and interfaces make knowledge available where the team works or interacts with guests. Reading data does not in itself grant permission to perform an operation.
Choose an implementation element →No. An index organises and provides access to data. AI conversations, analysis and response preparation require the right tool.
We do not assume that systems need to be replaced. First, we assess the integration options for your existing tools and the access required for the chosen process.
We establish the information owner and the authoritative source. AI should flag an unresolved contradiction rather than choosing the more convenient version itself.
Show us where your team currently looks for answers. We’ll select the sources and prepare the order in which to connect them.
